Shueb Happi

Practical technical professional with a Diploma and Certificate in Electrical and Electronics Engineering and hands-on experience supporting ISP and computer/network environments. Experienced with MikroTik and Ubiquiti networking equipment, wireless access and point-to-point links, GPON/OLT/ONU systems, routers, PoE equipment, Wi-Fi troubleshooting, static IP and PPPoE environments, and customer connectivity fault diagnosis. Strong practical troubleshooting, problem-solving, teamwork and field-support skills.

Seeking remote IT support, network support, ISP technical support and technical customer support opportunities.

Craftsman at Kenya Power and Lighting Company Ltd (Kenya Power) (2024-01 – Present)

• Perform assigned electrical and technical field duties with attention to safety, quality and deadlines.
• Apply electrical and electronics engineering knowledge to practical fault diagnosis and problem solving.
• Work effectively in technical teams and independently on assigned tasks.
• Support troubleshooting and resolution of field technical problems.

Electrician — Electrical Work at Self-employed (2019-01 – Present)

• Carry out electrical installation, maintenance and troubleshooting work.
• Diagnose practical electrical faults and implement appropriate corrective actions.

Plumber / Construction Foreman at Self-employed (2018-01 – Present)

Practical site work, team coordination and task supervision.

Electoral Clerk at Kenya Electoral Commission (2022-01 – 2022-12)

Supported assigned electoral operations and administrative duties during 2022 General Election.

ISP / Network Support — Practical Experience at ISP

Hands-on technical experience supporting an ISP environment.

• Configured and troubleshot MikroTik routers and network connectivity.
• Worked with Ubiquiti wireless transmitters and customer wireless connections.
• Troubleshot intermittent customer Internet connectivity and network hardware faults.
• Worked with PoE power systems, Ethernet connections, switches and router ports.
• Supported GPON/OLT/ONU environments and investigated PON and optical connectivity problems.
• Worked with static IP and PPPoE-based customer network environments.
• Diagnosed problems affecting individual customers and groups of customers and applied practical corrective actions.

Diploma in Electrical and Electronics Engineering – Railway Training Institute (2022-01 – 2023-12)

Certificate in Electrical and Electronics Engineering – Railway Training Institute (2019-01 – 2021-12)

Certificate in Plumbing and Pipe Fitting – Kenya Water Institute (2018-01 – 2019-12)