Sian Shaaban
Administrative Officer with expertise in community development and content creation
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About
A confident, self-driven individual with strong adaptability and resilience. Skilled in administration, communication, and content creation, with proven ability to work under pressure and deliver results. A fluent and articulate communicator who is flexible, responsive, and passionate about community development and impactful storytelling.
Experience
Administrative Officer - Rena Cyber Café
(2020-01)
- Oversight of daily office operations and customer service.
- Management of records, correspondence, and client support.
- Coordination of schedules and workflow efficiency.
Front Office Executive / Secretary - Prosat Technologies
(2016-01 - 2018-12)
- Organized office operations and procedures.
- Scheduled meetings and managed appointments.
- Served as the primary point of contact for office maintenance, mailing, and errands.
- Managed client and service provider relationships, ensuring timely invoicing and payments.
- Negotiated contracts and pricing with vendors.
- Handled customer complaints, investigated issues, and developed solutions.
Volunteer - Molo Street Kids
(2015-01 - 2015-12)
- Assisted in community outreach and support programs.
- Provided mentorship and guidance to vulnerable children.
Freelance Contributor - Opera News Hub
- Authored engaging articles on lifestyle, culture, and social issues.
- Researched and developed content tailored to diverse audiences.
- Built readership through compelling storytelling and timely reporting.
Freelance Writer - Discover Walks Blog
- Created travel and culture-focused blog posts highlighting destinations and experiences.
- Adapted writing style to suit international audiences.
- Contributed to enhancing the visibility of local stories on a global platform.
Education
Diploma - Social Work and Community Development - East Africa Institute of Certified Studies
Certificate - HIV/AIDS Management - East Africa Institute of Certified Studies
Certificate - Computer Studies - Pulp College of Accountancy
Kenya Certificate of Secondary Education (KCSE) - Kibiko Secondary School
Kenya Certificate of Primary Education (KCPE) - Embul-Bul Primary School
