Sifuna Jacinta

ready to work and reliable

Front Desk/Admin Assistant (Contract) - High Commission of Barbados to Kenya - P.O BOX 3215-00621 Nairobi

(2025-05 - 2025-12)

• Greet visitors and diplomats as the first point of contact, ensuring a professional and courteous reception experience.
• Facilitated communication by managing email and phone inquiries, directing them to appropriate departments, and maintaining follow-up logs to enhance office workflow.
• Maintain security protocols at the reception area, including verifying visitor credentials and managing access logs in compliance with embassy policies.
• Report all accounts on Visa inquiries and follow-ups to respective personnel.
• Scheduled and coordinated appointments, meetings, and conference rooms, optimizing use of office resources and calendars for the High Commissioner and staff.
• Monitored and maintained office supplies inventory, coordinating orders to ensure uninterrupted office operations.
• Handle sensitive diplomatic and official documents with the highest level of confidentiality and accuracy.
• Serve as a liaison between visitors and internal departments to facilitate seamless communication and service delivery.
• Provided comprehensive administrative support including document filing, data entry, and correspondence management to ensure smooth front desk operations.

Front Office/Reception - Scion Hospital-Embakasi - P.O BOX 11614 - 00400, Nairobi, Kenya

(2022-12 - 2024-10)

• Greet and assist patients, clients, and staff with inquiries and direct them to appropriate personnel or departments promptly.
• Handle multi-line telephone systems, including answering, transferring calls, and taking detailed messages for smooth communication.
• Registration of patients accurately and timely and inputting the details into the Health Management Information System (HMIS).
• Assisting patients to fill insurance claim forms and collect applicable co-pays for effective billing.
• Manage petty cash and office supplies inventory for the reception area, ensuring timely replenishment.
• Recording outpatient diagnosis in the morbidity register and compiling outpatient statistics on daily basis for administrative use.
• Schedule and confirm appointments with specialist doctors, maintaining an accurate calendar for meeting rooms and front office staff to optimize time management and service delivery.
• Ensuring services are rendered to Bonafide corporate scheme beneficiaries
• Provided exceptional customer service by promptly addressing visitor inquiries on different health insurances.

Nurse Assistant - Aculaser Institute Outpatient Healthcare Facility - 3rd Parklands Avenue, Nairobi-Kenya

(2020-01 - 2022-09)

• Manage patient appointment scheduling and coordinate with medical staff to optimize workflow.
• Keep patient rooms clean and sanitized, which includes changing bed linens and stocking supplies.
• Help patients move, walk with assistive devices, or transfer between beds, wheelchairs, and seats
• Assist with patient admissions, discharges, and preparing patients for treatments or examinations
• Provide wound care, such as cleaning and bandaging wounds.
• Collect blood, urine, and other fluid samples for lab work.
• Maintain accurate patient records and document all activities and findings.
• Assist patients with mobility and daily living activities, providing compassionate support.
• Monitor vital signs such as temperature, pulse, respiration, and blood pressure, and report any abnormalities to nursing staff.

Medical transcriptionist - Plaza Imaging Solutions LTD - General Accident House, Ngong Rd , P.O.Box 352, 00202, Nairobi, Kenya

(2015-01 - 2016-12)

• Perform data entry and data retrieval services, providing data for inclusion in medical records and for transmission to physicians.
• Coordinate with medical staff to schedule imaging procedures and optimize patient flow within the radiology department.
• Assist in the preparation and dissemination of radiology reports by coordinating between radiologists and referring physicians.
• Review and edit medical reports for correct grammar, punctuation, and medical terminology accuracy.
• Maintain a high level of typing speed and accuracy to meet tight deadlines for report turnaround.
• Communicate with healthcare professionals to clarify ambiguous medical documentation and ensure correctness.
• Utilize electronic health record (EHR) systems to update, store, and retrieve patient information effectively.
• Ensure confidentiality and compliance with healthcare regulations while handling sensitive patient information.

IT Assistant /Administrative Assistant - Hygrets Inc. LTD - Kamwokya, Church Rd, P.O.BOX 11520, Kampala(U)

(2012-01 - 2014-10)

• Creating purchase orders (POs), processing invoices, managing expense reports, tracking budgets, and handling vendor payments.
• Assisting with project-related tasks, documentation, and tracking progress using tools like Microsoft Project.
• Trouble-shooting and finding solution to personal computer hardware and software problems.
• Proficiency in MS Office Suite, Google Workspace, ticketing systems, and adaptability to new platforms.
• Installed, configured, and maintained network infrastructure including routers, switches, and wireless access points to support organizational connectivity.
• Maintaining IT asset inventories, updating databases, scanning documents, and organizing digital/physical files.
• Perform routine computer maintenance and hardware/software upgrades to maintain optimal system performance and reduce downtime.
• Manage document control and administrative duties including typing, photocopying, distributing documents, scheduling appointments.
• Performed cable termination using standards A and B to maintain network integrity and reliability.

Certificate - Information Technology (Networking) - Makerere University, College of Computing and Information Sciences (2008-03 - 2011-06)

Advanced level Certificate - Kenyan Tororo Progressive School (2006-03 - 2007-11)

Ordinary-Level Certificate - St.Charles Lwanga G.T.C (2002-02 - 2005-11)

Primary Certificate - St.

Theresa Isanjiro

Primary school (1994-02 - 2001-11)