Front Desk/Admin Assistant (Contract) - High Commission of Barbados to Kenya - P.O BOX 3215-00621 Nairobi
(2025-05 - 2025-12)
- Greet visitors and diplomats as the first point of contact, ensuring a professional and courteous reception experience.
- Facilitated communication by managing email and phone inquiries, directing them to appropriate departments, and maintaining follow-up logs to enhance office workflow.
- Maintain security protocols at the reception area, including verifying visitor credentials and managing access logs in compliance with embassy policies.
- Report all accounts on Visa inquiries and follow-ups to respective personnel.
- Scheduled and coordinated appointments, meetings, and conference rooms, optimizing use of office resources and calendars for the High Commissioner and staff.
- Monitored and maintained office supplies inventory, coordinating orders to ensure uninterrupted office operations.
- Handle sensitive diplomatic and official documents with the highest level of confidentiality and accuracy.
- Serve as a liaison between visitors and internal departments to facilitate seamless communication and service delivery.
- Provided comprehensive administrative support including document filing, data entry, and correspondence management to ensure smooth front desk operations.
Front Office/Reception - Scion Hospital-Embakasi - P.O BOX 11614 - 00400, Nairobi, Kenya
(2022-12 - 2024-10)
- Greet and assist patients, clients, and staff with inquiries and direct them to appropriate personnel or departments promptly.
- Handle multi-line telephone systems, including answering, transferring calls, and taking detailed messages for smooth communication.
- Registration of patients accurately and timely and inputting the details into the Health Management Information System (HMIS).
- Assisting patients to fill insurance claim forms and collect applicable co-pays for effective billing.
- Manage petty cash and office supplies inventory for the reception area, ensuring timely replenishment.
- Recording outpatient diagnosis in the morbidity register and compiling outpatient statistics on daily basis for administrative use.
- Schedule and confirm appointments with specialist doctors, maintaining an accurate calendar for meeting rooms and front office staff to optimize time management and service delivery.
- Ensuring services are rendered to Bonafide corporate scheme beneficiaries
- Provided exceptional customer service by promptly addressing visitor inquiries on different health insurances.
Nurse Assistant - Aculaser Institute Outpatient Healthcare Facility - 3rd Parklands Avenue, Nairobi-Kenya
(2020-01 - 2022-09)
- Manage patient appointment scheduling and coordinate with medical staff to optimize workflow.
- Keep patient rooms clean and sanitized, which includes changing bed linens and stocking supplies.
- Help patients move, walk with assistive devices, or transfer between beds, wheelchairs, and seats
- Assist with patient admissions, discharges, and preparing patients for treatments or examinations
- Provide wound care, such as cleaning and bandaging wounds.
- Collect blood, urine, and other fluid samples for lab work.
- Maintain accurate patient records and document all activities and findings.
- Assist patients with mobility and daily living activities, providing compassionate support.
- Monitor vital signs such as temperature, pulse, respiration, and blood pressure, and report any abnormalities to nursing staff.
Medical transcriptionist - Plaza Imaging Solutions LTD - General Accident House, Ngong Rd , P.O.Box 352, 00202, Nairobi, Kenya
(2015-01 - 2016-12)
- Perform data entry and data retrieval services, providing data for inclusion in medical records and for transmission to physicians.
- Coordinate with medical staff to schedule imaging procedures and optimize patient flow within the radiology department.
- Assist in the preparation and dissemination of radiology reports by coordinating between radiologists and referring physicians.
- Review and edit medical reports for correct grammar, punctuation, and medical terminology accuracy.
- Maintain a high level of typing speed and accuracy to meet tight deadlines for report turnaround.
- Communicate with healthcare professionals to clarify ambiguous medical documentation and ensure correctness.
- Utilize electronic health record (EHR) systems to update, store, and retrieve patient information effectively.
- Ensure confidentiality and compliance with healthcare regulations while handling sensitive patient information.
IT Assistant /Administrative Assistant - Hygrets Inc. LTD - Kamwokya, Church Rd, P.O.BOX 11520, Kampala(U)
(2012-01 - 2014-10)
- Creating purchase orders (POs), processing invoices, managing expense reports, tracking budgets, and handling vendor payments.
- Assisting with project-related tasks, documentation, and tracking progress using tools like Microsoft Project.
- Trouble-shooting and finding solution to personal computer hardware and software problems.
- Proficiency in MS Office Suite, Google Workspace, ticketing systems, and adaptability to new platforms.
- Installed, configured, and maintained network infrastructure including routers, switches, and wireless access points to support organizational connectivity.
- Maintaining IT asset inventories, updating databases, scanning documents, and organizing digital/physical files.
- Perform routine computer maintenance and hardware/software upgrades to maintain optimal system performance and reduce downtime.
- Manage document control and administrative duties including typing, photocopying, distributing documents, scheduling appointments.
- Performed cable termination using standards A and B to maintain network integrity and reliability.
