Silas Vuhasio

I hold a diploma in Business Administration with over 5 years in logistics operations, I.e., Third party transport Management, Dispatch operations, Inventory Management, Order Fulfilment, customer service and currently serving as a transport supervisor at wasoko ltd an FMCG company.

.Prior to joining logistics I have served in different capacities in administrative and management roles. This include:

• project Management.
• Front office operations and management

• EXPERIENCE:
• Transport supervisor, Last Mile Logistics. WASOKO LTD (FMCG) 1st May 2022 -Current.

Responsibilities,

• Drive on time communication to customers support team on failed deliveries or any other feedback to enhance the customer experience
• Enhance the customer experience journey by promoting customers retention. 
• Ensures DAs are not overwhelmed with orders by distributing them to either replenishment agents or other agents in the same region.
• Ensures all customer orders are delivered OTIF in accordance to predetermined SLAs.
• Following up real time (hourly basis) on cash collection and payment to company’s Till number (encouraging cashless payments) per Delivery agent and ensuring that every agent is reconciled to 100% at the end of the day. 
• Ensures that orders are assigned to the right DA.
• make sure vehicles are always ready and available to meet orders by scheduling and monitoring current trends in customer coverage.
• Making sure that every driver meets the set minimum delivery target by providing the necessary support they require to achieve the target.
• ensure efficiency in fueling process. 
• Maintain an up-to-date record of all the 3P vehicles assigned, fueling, mileages and other transport metrics tracking sheets.
• ensure vehicles and drivers comply with government regulations.
• Ensure DAs turnaround time is optimized thus monitoring slack performance per deliver agent.
• Supervise a team of Delivery agents and dispatch leads.

• DISPATCH LEAD, Last Mile Logistics. WASOKO LTD (FMCG) 6th April 2021-30th April 2022

Responsibilities,

• Maintain an up-to-date record of all the assets assigned, mileage on fueling and service, next inspection and insurance dates and new or spare tyre change dates 
• ensure efficiency in fueling process. 
• keep track of vehicles, spare parts inventory usage and records of purchases. 
• set up maintenance scheduled by ensuring routine maintenance, servicing and minimal uptime during break downs
• carryout frequent drivers training on road safety measures, defensive driving, fueling requirements and overall vehicles hygiene.
• carry out weekly and end of month spare parts inventory count or any other parts inventory count as may be deemed necessary by the business
• manages accident reports and provides details based on root cause analysis.
• assign vehicles to the drivers.
• Categorizing orders with priority levels, bulkiness and advice on loading.

• DISPATCH OPERATOR (Last Mile Logistics) JUMIA KENYA. 3 RD march2019- March 2021.

Responsibilities,

• Receiving, creating run sheets and dispatching orders for products or deliveries

· Prioritizing calls according to urgency and importance.

• Use radio, phone or computer to send crews, vehicles and other field units to appropriate locations.
• Loading and unloading of clients’ orders and deliveries in tracks.
• Conducting daily cycle counts to ascertain that there no losses or damages. 
• Monitoring the routes and status of field units to coordinate and prioritize their schedule
• Managing and processing customer’s returns as per the scheduled time. 
• Entering data in computer system and maintaining logs and records of calls and activities.
• Taking feedback on all deliveries services and handling customers complains in a professional way.
• Collecting payments for over counter transactions.

• FRONT OFFICE MANAGER, PREMIER PROFESSIONAL INSTITUTE. August 2010-february 2019.

Responsibilities,

• Handling overall budgeting, procurement, forecasting allocation and consumption of resources
• Managing and training of front office staff.
• Ensuring the front office desk provides a professional and friendly service for clients.
• Arranging staff scheduling. 
• Acting as a liaison between the general manager and staff. 
• Reviewing and completing credit limit report. 
• Working within the allocated budget for the front office. 
• Preparing revenue and occupancy forecasting. 
• Ensuring logging and delivery of all messages, packages and mails in a timely and professional manner.

• Reviewing front office logbook and gust feedback forms on a daily basis.

• ASSISTANT FRONT OFFICE MANAGER, PREMIER PROFESSIONAL INSTITUTE. January 2010-July 2010.

Responsibilities,

• Streamlined back-office services for clients to promote proper functionality and positive user experience.
• Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
• Cultivated community relations and worked with teams to ensure program optimization. 
• Automated office operations, managing client correspondence, record tracking and data communications. 
• Managed office inventory and placed new supply orders. 
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives. 
• Enhanced customer satisfaction ratings by resolving account issues efficiently. 
• Scheduled appointments and maintained master calendar. 
• Created training program for new office employees, decreasing training time. 
• Completed billing, collections and reporting duties on daily basis. 

• PROJECT COORDINATOR, PLAN INTERNATIONAL. January 2007-DECEMBER 2009. 

Responsibilities,

• Fostered relationships with community members to help define programming needs and strengthen organizational standing in community.
• Developing annual HIV/aids plans for social development and family services corresponding procurement plans.
• Facilitating the development of information, education and communication (IEC)

Material and behavioral change communication (BBC) strategies on HIV/Aids.

• Promoting opportunities for mainstreaming advocacy efforts on HIV/Aids educational service to MSDFS clients. 
• Participating in the designing of research activities and monitoring and evaluation of results.
• Managing and monitoring the implementation of HIV/Aids response activities. 
• Supervising activities of supporting staff in the established HIV unit. 
• Minimized financial risk by establishing and maintaining best practices regarding financial obligations.
• Managed and directed a number of individuals within organization. 

PREMIER PROFESSIONAL INSTITUTE.

2010 -2011 Diploma in Business Administration.