Bartender - Hotel Boulevard - Nairobi, Kenya
(2023-03)
- Craft classic cocktails like Martini, Mojito, Old Fashioned, Negroni and house signature drinks using fresh juices and house syrups.
- Operate service well for dining room tickets, consistently maintaining drink ticket times under 4 minutes during peak breakfast and dinner rushes.
- Conduct daily bar opening: build ice wells, cut fresh garnishes, batch syrups, restock backbar, and calibrate jiggers.
- Complete closing duties: deep‑clean drains, scrub bar mats, rotate liquor stock FIFO, reconcile cash drawer of USD 450+ daily sales with 100% accuracy.
- Train 2 new junior bartenders on drink recipes, portion control, and HACCP sanitation protocols.
- Increased cocktail sales by 12% through suggestive selling of premium spirits and daily specials.
- Monitor inventory levels and communicate low‑stock items to management; reduce pour cost by 5% via precise jigger use.
Bartender - Sentrim Boulevard Hotel - Nairobi, Kenya
(2020-11 - 2023-02)
- Expertly crafted a diverse range of classic and contemporary cocktails, consistently exceeding guest expectations and receiving commendations for drink quality.
- Efficiently handled cash and credit transactions, accurately processing an average of 200 orders daily and reconciling register with 100% accuracy.
- Collaborated with the management team to optimize bar menu offerings, resulting in a 10% increase in profit margins for premium beverages.
- Maintained deep knowledge of spirits, wine, and beer selections, providing informed recommendations to guests and enhancing their dining experience.
- Proactively identified and resolved guest concerns, transforming potential negative experiences into positive outcomes through swift and professional action.
- Managed inventory levels for key ingredients, ensuring availability for peak service times and minimizing disruptions by forecasting demand 2 weeks in advance.
Barman - The Curve by The Park - Nairobi, Kenya
(2020-01 - 2020-04)
- Greeted and seated bar top and lounge guests, presenting drink menus and explaining daily specials.
- Took accurate beverage orders for 40+ guests per shift, including cocktails, beer, wine, and non‑alcoholic drinks.
- Upsold premium spirits, craft cocktails, and bottle service, increasing average bar check by 10%.
- Delivered drinks to lounge tables and bar rail, ensuring proper glassware and garnishes.
- Monitored guest satisfaction, refilled water, pre‑bussed glasses, and handled minor complaints immediately.
- Coordinated with kitchen for bar food orders, ensuring timely delivery and accurate plating.
- Prepped fresh juices like lemon, lime, orange, simple syrups, and 6+ types of garnishes for evening service.
- Performed all glassware duties: 3‑sink washing, high‑temp sanitising, polishing for streak‑free finish.
- Collaborated closely with 2 bartenders, 1 barback, and kitchen staff to ensure seamless drink/food delivery and guest satisfaction during peak evening service.
- Maintained deep knowledge of spirits, wine, and beer selections, providing informed recommendations to guests and enhancing their dining experience.
