Siphrah Mwende

I am a people’s person who likes to work and meet with lots of people from different cultures. A creative thinker with an open mind about what will work best and likes to explore alternative solutions to problems. I am efficient and highly organized. This ensures that I am as productive as possible on the job.

PROFESSIONAL DEVELOPMENT

January 2022-March 2022 Worked with SMOLLAN KENYA as a customer care for STANBIC BANK

RESPONSIBILITIES

• Calling customers to confirm on the active accounts
• Answering product and service questions
• Identifying and fulfilling customer’s needs to achieve satisfaction
• Handling complaints and providing appropriate solutions and alternatives
• Keeping records of customer interaction

AUGUST 2021-DECEMBER 2021 worked with SMOLLAN KENYA as a promoter for DOVE

RESPONSIBILITIES

• Demonstrating and providing information on promoted product
• Distributing product samples
• Attracting new customers and improving profits
• Improving product knowledge to the customers

NOVEMBER 2020-FEBRUARY 2021 worked with TRUBLAQ AGENCY for GUINNESS Inbar activation

RESPONSIBILITIES

• Promote and raise awareness of the brand and products
• Recommending and referring the company’s brand and product
• Educate customers about the product by providing complete up to date information on the product

AUGUST 2020-NOVEMBER 2020 Worked as a merchandiser with ANCHOR MARKETING

RESPONSIBILITIES

• Ensure that stores, shelves are stocked with the right quantities of product
• Displaying and arranging price and rotate products in store
• Maintain store shelves by removing dated or damaged products
• Display them accordingly for customers

JANUARY 2020-APRIL 2020 worked with GOLDEN MARKETING as a promoter for blue band

• Demonstrate and provide information on the product
• Creating a positive image on the product and leading customers to use it
• Identifying interest and understand customers’ needs and requirements

JULY 2022-NOVEMBER 2022 worked as an eye wear consultant at optical limited

RESPONSIBILITIES

• Advising clients on the type of eye wear they need
• Registering clients
• Helping clients to choose the right frames
• Filling insurance forms
• Putting data in the computer

Nairobi technical training institute: Diploma in human resource management 2017-2021

Materi Girls centre: secondary education 2012-2016

St Joseph boarding primary school: primary education 2005-2011