Stacy

Detail-oriented and results-driven Credit Controller with hands-on experience in credit management, claims processing, and financial reconciliation. Skilled in risk assessment, compliance, and maintaining accurate financial records. Proven ability to manage accounts receivable, reduce debtor days, and improve cash flow through effective negotiation and process optimization.

A dependable and highly organized finance professional with strong analytical skills and a solid understanding of financial reporting, client relations and credit policies. Adept at handling insurance claims, resolving discrepancies and supporting audit and reconciliation processes. Committed to delivering accuracy, efficiency, and continuous improvement in financial operations.

Claims Processing & Reconciliation Officer - Africare Group of Hospitals LifeCare Group Of Hospitals, Bliss Healthcare and Fertility Point

(2025-03)

• Verify and review insurance bills to ensure compliance with ETIMS requirements and supporting documentation.
• Receive, process, and track insurance claims from medical centers, escalating issues where necessary.
• Prepare claims data for pre-audit review and reconciliation using structured reporting tools.
• Manage post-audit processing and ensure timely dispatch of approved claims to insurance providers.
• Compile and submit detailed reconciliation and claims reports.
• Handle Proof of Delivery (PODs), including filing, scanning, registration, and archiving.
• Identify and resolve minor billing discrepancies through account reconciliations, escalating complex issues where necessary.
• Maintain accurate and confidential documentation for online and offline claims, billing, and collection activities.
• Monitor outstanding receivables, follow up on overdue accounts, and prepare aging reports for management review.
• Support month-end and year-end financial close processes, ensuring accuracy, audit readiness, and compliance with financial standards.
• Utilize Simbis, EDI (SMART), MTIBA PORTAL and the SLADE PORTAL for payment allocation and auto-reconciliation.
• Execute data entry in Tally, recording credit and debit cheque transactions.
• Generate financial and accounts receivable reports to support accounting and management decision-making.
• Streamline credit control processes to improve efficiency and collection timelines.
• Collaborate with sales teams by sending Statements of Account (SOAs) and supporting the timely collection of outstanding debts.

Claims Officer - Lifecare Hospital – Kikuyu - Kikuyu

(2024-08 - 2025-03)

• Maintain accurate documentation for both online and offline claims.
• Ensure timely dispatch of approved claims to HQ.
• Verify and review insurance bills to ensure compliance with ETIMS requirements and supporting documentation.
• Identify and resolve minor billing discrepancies, escalating complex issues appropriately.
• Streamline credit control processes to improve efficiency and collection timelines.

Accounts Assistant - Charles Packaging Limited - Nairobi, Kenya

(2023-01 - 2024-02)

(Assistant head of Finance)

• Prepared financial reports and statements to support strategic planning.
• Conducted balance sheet reconciliations within set timelines.
• Reviewed and resolved discrepancies in daily cash balances.
• Liaised with tax managers on tax-related matters and compliance reviews.
• Coordinated workflow and delegated tasks within the accounting team.
• Participated in industry events to stay informed on market trends and best practices.

Bachelor of Commerce - Finance Option - Mount Kenya University (2026-05)

Diploma in Banking and Finance - KCA University (2022-09 - 2024-07)

Computer Packages - Prince Digital Computer College (2022-06 - 2022-08)

Kenya Certificate of Secondary Education - Gitugi Girls High school (2018-01 - 2021-11)