Stacy Kariuki

A hardworking and reliable certified front office administrator, with good communication skills, good customer service and strong organizational skills. Have hotel experience in reception, cashiering, room allocation as well as guest relations officer duties through hand-on training and internships. Brings strong interpersonal skills, a welcoming personality, and the ability to handle front office systems and multitask efficiently in fast-paced hospitality environments.

Front Office Trainee - Lake Naivasha Sopa Resort

(2025-04 - 2025-09)

• Rotated through Housekeeping (2 weeks) to understand room standards, inventory, and service coordination.
• Assigned to Front Desk full-time: responsible for check-ins, check-outs, and guest welcoming procedures.
• Operated hotel switchboard, handled incoming calls, directed guests and internal communication efficiently.
• Assisted in cashiering tasks including guest billing, payment processing, and issuing receipts.
• Partially assisted with bookings, room allocation and passing guest requests and specialties to relevant departments.
• Provided guest information, responded to complaints, and enhanced the overall guest experience through proactive engagement.
• Collaborated with departments (housekeeping, F&B, porterage) to resolve issues and maintain service excellence.

Front Office Assistant - Utalii Hotel - Nairobi

(2023-10 - 2025-03)

• Welcomed and assisted guests with check-in/check-out processes.
• Managed bookings and responded to inquiries through various communication channels.
• Maintained front office records, performed filing, and supported general office operations.
• Handled client feedback and escalated unresolved matters to the supervisor.

Volunteer Front Desk Administrator - ACC&S - Nairobi, Kenya

(2022-01 - 2022-12)

• Welcomed and directed visitors, ensuring an organized reception area.
• Scheduled and coordinated events and meetings.
• Maintained attendance records and managed documentation and correspondence.

Diploma - Front Office and Administration - Kenya Utalii College (2023 - 2025)

Computer Packages - Kiambu Institute of Computer and Engineering (2023-01 - 2023-03)

KCSE - St. Alexis Ruchu Girls High School (2019 - 2022)