Stacy Kiriiri

I am a highly motivated and detail-oriented Information Technology graduate with experience with software development, research and programming. I am seeking a challenging role in the technology industry where l can utilize my technical skills, knowledge, and problem-solving capabilities to make a positive impact.

Digital Health Support Officer

Living Goods

4th April 2022 – 31st March 2023

Roles

• Providing technical support and assistance to end-users for digital health solutions. This includes troubleshooting, diagnosing, and resolving technical issues in a timely manner.
• Asset management which includes checking in of assets into the system and checking them out when assigning them to people in the office or field.
• Troubleshooting issues with network connectivity, software applications and hardware components to identify and resolve issues.
• Supporting the implementation and configuration of digital health solutions, including software and hardware installation and setup.
• Supporting cybersecurity reviews and launching simulation attacks.
• Adoption and usage of Living Goods Learning Management System including mapping users to and assigning relevant courses and monitoring.
• Adoption and usage of Living Goods dashboards.
• Support the On-boarding of new employees in every department.
• Providing end-user training and support to help users better understand and utilize digital health solutions, including software applications and hardware components, and how to use them efficiently and effectively.
• Utilization of the ticketing system – Jira.
• User application management.
• Collaborating with other members of the IT team and other departments to ensure that IT infrastructure and services are aligned with organizational goals and objectives.
• Performing routine maintenance, updates, and repairs on computer systems, hardware, and software. This includes conducting system checks and preventative maintenance activities to ensure systems are functioning correctly.
• Keeping accurate records of technical issues, resolutions, and support requests. This includes maintaining a knowledge base of common issues and their resolutions to help with future support requests.
• Recommending upgrades and enhancements to computer systems, hardware, and software to improve performance and functionality.
• Monitoring network and system performance to identify and address issues before they impact end-users.
• Vendor management.

Independent Electoral and Boundaries Commission.

30th December 2020- 12th February 2021

Roles

• Capture the details contained in the hard copy submitted by the promoters of the initiative and make softcopy records of it.
• Indicate against each entry whether the signature has been appended in support of the initiative or not.

KCA University; Bachelor of Science in Information Technology

May 2018 – December 2021

Moringa School; Software Development Prep Course

March 2020 – April 2020