Stella Okunu

I am a highly organized individual with great communication and interpersonal skills and have 7 years' of experience working as a receptionist. I enjoy a varied and busy workday and have good literacy and computer skills.

WORK HISTORY 

Date Institution

_____________________________________________________________________________________

November 2021- Currently Watervale Investments Ltd

Position: Front Office Attendant

Duties and responsibilities 

Attending to Visitors 

• Receiving all visitors while maintaining security by logging them in a visitor’s register, issuing them with visitor’s passes and notifying company staff of their respective visitors’ arrival
• Assisting visitors and customers with the appropriate PPEs to access specific sections of the company
• Directing permitted service delivery/contractors to the various departments/offices to render their services
• Monitoring of people coming and going through the reception doors, and beware of and report any suspicious activity

Handling Phone Calls and Inquiries 

• Handling inquiries physically, via phone and email and/or referring them in a professional manner, while providing correct information
• Transferring incoming and outgoing calls; clearly determining the purpose of the call and forwarding appropriately.
• Taking and delivering messages accurately and completely
• Attending to walk-in customers and aiding them to make purchases by communicating the prices, product attributes and providing samples where available

Maintaining the Reception Area 

• Ensuring the reception office is always tidy and organized
• Organizing and maintaining relevant reading materials for visitors i.e. company brochures on products and safety
• Managing office supplies within the reception such as stationery and equipment, reordering and reporting any malfunctions

Handling Administrative Duties 

• Booking of meeting rooms and informing the participants accordingly
• Setting up the meeting room with the necessary stationery and equipment, and organizing catering for the meeting
• Receiving and dispatching parcels, and promptly ensuring the outgoing parcels are ready for pick-up, and incoming parcels are passed to the relevant staff on a timely basis
• Scheduling and following up on appointments for company visitors and staff
• Making travel arrangements and bookings for company staff on offsite duties/assignments as requested.
• Updating records and filing documents related to front office operations.
• Performing ad-hoc administration duties and any other relevant duties assigned from time to time.

Date  Institution

March 2016- November 2021 Shalom Community Hospital

Position: Front Office Attendant

Duties and responsibilities

• Handling inquiries physically, via phone and email and/or referring them in a professional manner, while providing correct information

• Transferring incoming and outgoing calls; clearly determining the purpose of the call and forwarding appropriately.
• Taking and delivering messages accurately and completely to the responsible persons
• Attending to walk-in Patients and responding to their inquiries.

Registration of walk-in patients and directing them to the right consultation rooms.

Booking appointments for patients.

EDUCATION QUALIFICATIONS 

• Diploma in Business Management
• Kenya Certificate of Secondary Education attained B- : 2009-2012
• Kenya Certificate of Primary Education attained 356 2001-2008