WORK HISTORY
Date Institution
_____________________________________________________________________________________
November 2021- Currently Watervale Investments Ltd
Position: Front Office Attendant
Duties and responsibilities
Attending to Visitors
- Receiving all visitors while maintaining security by logging them in a visitor’s register, issuing them with visitor’s passes and notifying company staff of their respective visitors’ arrival
- Assisting visitors and customers with the appropriate PPEs to access specific sections of the company
- Directing permitted service delivery/contractors to the various departments/offices to render their services
- Monitoring of people coming and going through the reception doors, and beware of and report any suspicious activity
Handling Phone Calls and Inquiries
- Handling inquiries physically, via phone and email and/or referring them in a professional manner, while providing correct information
- Transferring incoming and outgoing calls; clearly determining the purpose of the call and forwarding appropriately.
- Taking and delivering messages accurately and completely
- Attending to walk-in customers and aiding them to make purchases by communicating the prices, product attributes and providing samples where available
Maintaining the Reception Area
- Ensuring the reception office is always tidy and organized
- Organizing and maintaining relevant reading materials for visitors i.e. company brochures on products and safety
- Managing office supplies within the reception such as stationery and equipment, reordering and reporting any malfunctions
Handling Administrative Duties
- Booking of meeting rooms and informing the participants accordingly
- Setting up the meeting room with the necessary stationery and equipment, and organizing catering for the meeting
- Receiving and dispatching parcels, and promptly ensuring the outgoing parcels are ready for pick-up, and incoming parcels are passed to the relevant staff on a timely basis
- Scheduling and following up on appointments for company visitors and staff
- Making travel arrangements and bookings for company staff on offsite duties/assignments as requested.
- Updating records and filing documents related to front office operations.
- Performing ad-hoc administration duties and any other relevant duties assigned from time to time.
Date Institution
March 2016- November 2021 Shalom Community Hospital
Position: Front Office Attendant
Duties and responsibilities
• Handling inquiries physically, via phone and email and/or referring them in a professional manner, while providing correct information
- Transferring incoming and outgoing calls; clearly determining the purpose of the call and forwarding appropriately.
- Taking and delivering messages accurately and completely to the responsible persons
- Attending to walk-in Patients and responding to their inquiries.
Registration of walk-in patients and directing them to the right consultation rooms.
Booking appointments for patients.
