Stephani Owiti

Enthusiastic entrepreneur of multiple successful start-ups seeks to bring skills, knowledge, and hard-won victories to a growing company in need of someone with the skill set to understand when to take risks and when to play it safe.

Central Cashiers Office Clerk - Carrefour Village Market - Nairobi

(2024-05)

• Providing a customer experience with fair, friendly and courteous service
• Registering sales on a scan register by scanning items and totaling customers' purchases
• Resolves customer issues and answering questions
• Make sales referrals and introduce new ones
• Greet customers when entering and leaving the premises
• Keep reports of transactions
• Maintain clean and tidy checkout areas
• Pleasantly deal with customers to ensure satisfaction
• Refunding customers on their available items accordingly at the customer service
• Working on invoices for customers
• Receiving all incoming calls and switching them to the relevant people
• Any other duty as allocated by the management
• Attending to all client's enquiries

Central Cashiers Office - Customer Service Officer - Carrefour Village Market - Nairobi

(2021-11 - 2024-05)

• Registering customers to the carrefour loyalty application
• Sorting out the customer issues about the loyalty application
• Refunding customers on their available items accordingly at the customer service
• Sorting out customer issues at the customer service
• Working on invoices for customers

Cashier - Carrefour Village Market - Nairobi

(2024-05)

Loyalty Promoter/Customer Service - Carrefour Village Market - Nairobi

(2019-10 - 2020-04)

Customer Service - Horizon Company Ltd. - Nairobi

(2019-05 - 2019-09)

• Welcoming guest into the company and guiding them to their various views
• In charge of the switch board
• Receiving all incoming calls and switching them to the relevant people
• Booking dairies for the managing director
• Attending meetings with management and doing minutes
• Filling company records and Keeping them
• Attending to all client's enquiries
• Arrange with company driver for site visits
• Maintaining a timetable for company cleaners and drivers
• Doing weekly reports to the management on areas of concerns and amendments
• Any other duty as allocated by the management
• Follow all companies' policies and procedures

Program Producer - Y254 TV (KBC) - Nairobi

(2018-05 - 2018-12)

• Generating and researching ideas for programmes and pitching for commissions
• Developing content, writing material for scripts, bulletins and links
• Sourcing potential contributors and interviewees
• Selecting music appropriate to the programme, the audience and the station
• Producing pre-production briefings for presenters, reporters, technical staff and other contributors
• Managing the logistics of getting people, resources and equipment together at the right place at the right time
• Undertaking editing, interviewing and reporting duties as necessary
• Presenting programs or managing presenters for both pre-recorded and recorded output
• Checking that copyrights are cleared and understanding media law
• Converting text, graphics, video and audio files into other formats
• Contributing to, and making use of, an archive of audio resources which can be re-used
• Responding to audience feedback, referring on to other departments as necessary
• Producing and making use of user-generated content
• Using technology, such as Cool Edit Pro, Pro Tools and Adobe Audition, for editing and production purposes
• Ensuring that health and safety standards and trade union requirements are met

News anchor - Ghetto FM - Nairobi

(2017-05 - 2017-06)

• Voter Verification Exercise, Independent Electoral and Boundaries Commission I.E.B.C.

Diploma - Radio programs Production - Kenya Institute Of Mass Communication (2016 - 2019)

KCSE Certificate - Loreto Convent Msongari (2012 - 2015)

KCPE Certificate - Happyland Preparatory (2004 - 2011)