Stephanie Kariuki

Results-driven Reservations and Tourism Operations Manager with over 4 years of experience in the East African tourism sector. Expert in coordinating high-volume logistics across Tanzania, Kenya, and Zanzibar, with a proven track record of optimizing revenue through strategic supplier negotiations. Adept at managing complex, multi-destination itineraries for international clientele while maintaining high standards of guest experience.

Reservations Manager at The First Lady Tour Safari (2025-01 – Present)

Directs daily reservation operations and manages complex multi-leg journeys across East Africa.

• Directs daily reservation operations, leading a specialized booking team to ensure seamless travel logistics across East Africa.
• Negotiates competitive rates with lodges and hotels, consistently improving profit margins by strengthening supplier relationships.
• Orchestrates complex multi-leg journeys, including regional flight bookings, Zanzibar transfers, and private excursions.
• Mitigates operational risks by resolving last-minute travel disruptions and itinerary amendments with high accuracy.

Reservations Specialist at Unique Brilliant Tours and Safari (2023-09 – 2024-11)

Architected bespoke Kenya safari itineraries for international markets and managed vendor portfolios.

• Architected bespoke Kenya safari itineraries for international markets, managing the full lifecycle from initial inquiry to final confirmation.
• Managed vendor portfolios, securing availability and favorable pricing during peak seasons across Kenyan lodges and camps
• Streamlined internal booking processes, resulting in faster turnaround times for client proposals and itinerary confirmations.

Junior Travel consultant at GIP Safaris (2020-07 – 2023-03)

Coordinated logistics for diverse groups and provided expert consultation on international travel services.

• Coordinated logistics for diverse groups, including executives and special-needs travelers, managing flights, car rentals, and accommodation.
• Provided expert consultation on international travel insurance and visa requirements to minimize client financial risk.
• Expanded the client base through meticulous market research and a personalized approach to budget-conscious travel.

Diploma in Business Management – Railways Training Institute (2016-05 – 2022-07)

Kenya Certificate of Secondary Education – Rwathia girls Secondary School (2013-01 – 2017-11)

Kenya Certificate of Primary Education – Andora Minorities Primary School (2002-01 – 2012-11)