Coffee barista/Sales lady/Waitress/Cashier - White Rabbit and Delicatessen Café - Kenya
(2024-01 - 2025-01)
- Demonstrated product knowledge of menu items and accurately received orders from customers.
- Received cross-training to perform a variety of roles, which requires excellent multitasking abilities.
- Processed orders over headsets for drive-thru customers within the required time limit.
- Memorized drink recipes and prepare food and beverages to meet customers' requests.
- Performed regular cleaning and sanitizing of machines and utensils to ensure a safe and clean workspace.
- Handled financial transactions including debit, credit, and cash while operating register.
Coffee barista/Sales lady/Waitress/Cashier - Bbrood Bakery and Coffee House Restaurant - Kenya
(2022-01 - 2023-12)
- I introduced 3 seasonal and 2 permanent drink options to the menu, Cortado,Latte Macchiato, Lemon tea, Ginger white tea,Chai Latte respectively, collectively responsible for ksh500,000+ in monthly turnover.
- Taking customer orders and accurately inputting them into the cash register system
- Preparing and serving a variety of hot and cold beverages such espresso, cappuccino, latte, and tea Operating espresso machines and coffee brewing equipment to make quality beverages.
- Maintaining cleanliness and organization of the coffee shop, including cleaning coffee machines, counters, and tables.
- Assisting customers in selecting beverages and providing recommendations based on their preferences
- Handling cash and credit transactions, ensuring accuracy and confidentiality.
- Managing inventory and restocking supplies, including coffee beans, milk, syrups, cups, and utensils.
Waitress/Coffee Barista - Gogol Pizza Restaurant - Kenya
(2021-01 - 2022-12)
- Made and served many café beverages per day with speed, quality, and consistency.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Advised customers on the whole bean and bulk tea purchases, detailing the origin, flavor and pairing recommendations.
- Maintained and operated espresso machines, blenders, commercial coffee brewers
- Provided customer service, handled food and beverage orders, took inventory, stocked supplies and cleaned the store.
- Created a professional, friendly environment to ensure a pleasant experience for all customers.
Restaurant Cashier - Dominos Pizza Restaurant - Kenya
(2016-01 - 2017-12)
- Worked the till and served customers that brought in over ksh600,000 in annual revenue.
- Greet customers and provide excellent customer service.
- Handle cash and electronic transactions accurately and efficiently.
- Scan and bag items and provide appropriate change to customers.
- Ensure prices and quantities are accurate and resolve any discrepancies.
- Maintain a clean and organized checkout area.
- Answer customer inquiries and provide information about products and services.
Food Production /Front-office - Great Rift Valley Lodge Naivasha - Naivasha, Kenya
(2017-07 - 2017-09)
Industrial Attachment
Service /Food and Beverage - Swahili Beach Hotel - Kenya
(2018-01 - 2018-04)
Industrial Attachment
Front-office /Food and Beverage - Hemingway's Watamu - Watamu, Kenya
(2019-03 - 2019-06)
Industrial Attachment
