Stephen Makhanu

As a devoted IT professional and diploma holder in Computer Studies from Eldoret Technical and Training Institute, I have acquired strong technical skills and understanding from working in the IT department at Frankmatt Supermarket Limited as a Back office. I also possess comprehensive knowledge in the latest IT software and systems, with certifications from Cisco Networking Academy, all of which are vital in the realization of your company goals. I want to succeed in an environment of growth and excellence to meet personal and organizational goals.

Back Office - Frankmatt Supermarket Ltd

(2020-01 - 2023-12)

• Posting invoices and generating GRNs
• Created weekly and monthly reports, enabling improved operational analysis
• Assisting in reconciliation of suppliers' and customers' accounts
• Generating purchase orders to suppliers
• Posting daily sales
• Performed maintenance tasks on PCs
• Record keeping and filling
• Any other duty assigned

Cyber Attendant - Precision IT Solutions

(2019-01 - 2020-12)

• Training students/clients on basic computer applications
• Filing KRA returns
• Computer maintenance and troubleshooting
• Facilitated smoothly flowing operation of fast-paced cyber café, overseeing computer stations
• Provided friendly, courteous service, maximising positive customer satisfaction ratings
• Optimised customer experience by providing basic computer assistance, including printing and scanning support

Cashier - Mwale Medical and Technology City

(2019-01 - 2020-12)

• Mentored new team members on POS system operation
• Learned duties for various positions and provided backup at key times
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
• Conducted inventory counts by adding each item in stock and documenting in computer system
• Operated cash register for cash and M-PESA transactions with excellent accuracy levels
• Used POS system to enter orders, process payments and issue receipts
• Any other duty assigned

Sales Representative - Branded Communication Agency

(2018-04 - 2018-05)

• Respond to customers' requests based on products provided
• Identifying new markets for products
• Maximised business potential by providing excellent customer service and ensuring client retention
• Utilised various sales techniques to develop relationships with customers and drive sales
• Built lasting relationships with clients through customer service interactions

Diploma - Computer Studies - Eldoret Technical Training Institute (2016-01 - 2017-12)

Kenya Certificate of Secondary Education - Mbale High School (2009-01 - 2012-12)