Customer Success Associate
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Service-focused Customer Success/Experience professional bringing onboard unparalleled skills in customer relations through task prioritization, problem solving and time management.
I am especially motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. I am proficient in CRM systems software including Freshdesk, Zendesk, Zoho, MS Office applications and MySQL.
I possess extensive knowledge coupled with rich experience and an exceptional track record in customer service in asset financing (Mkopa solar limited), fintech industries (Jambopay ltd & Power Financial Wellness) and logistics sector (Sendy Limited) where I have faithfully served in the positions of customer experience associate, customer success lead, account manager and assistant social media manager effectively. I have developed a unique way of ensuring positive customer experience, and a significant portion of that is my mastery of active listening and creative problem-solving skills. My expertise in CRM systems, phone etiquette, MS office packages and data analysis/manipulation through MySQL.
