Stephen Ogoma

Virtual Assistant

Talent

Nairobi, Nairobi AreaMember since December 13, 2022

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About

First and foremost, thank you for viewing my profile. I'm a detailed and thorough professional with over 5 years of administrative experience within the “ virtual office “ environment. I specialize in delivering quality services with respect to strict deadlines and high expectations.

I am equipped with a dedicated home office complete with a Computer, Laptop, Headset and Steady Internet connection. I can provide all support that requires efficient, high quality and timely execution of tasks. Services that I offer include (but not limited to); -Virtual (executive/personal) assistance -Real estate -Project management -Customer support -Data entry -Web research -Writing I excel at working under tight deadlines with strict expectations.

I possess the self-discipline and time management skills necessary to have served as a virtual employee for the past 5years. I can assure value addition to your business and help solve your administrative assistant issues. I have extensive experience in marketing, the healthcare field advertising, real estate and small business management.

I can offer professional support in the following; -Chat support -Email handling -Scheduling -Lendesk support -Shopify (product descriptions, updating). -Managing social media pages (Facebook, Instagram, TikTok, Snapchat). -Transcription services. -WordPress. -Prepare presentations. -Sales and product descriptions. -Research work -Customer support services. -Digital marketing. -Real estate. -AWS -Computer networking -Trello -Zendesk -Travel planning -Leadership -Clerical experience -Google ads WHY SHOULD YOU HIRE ME? -Your Satisfaction Is My Priority. -I'll do a rework to your Satisfaction. -I work on weekdays and weekends too. -I offer my services as per client requirements. -I deliver Projects within the required time frame.

Experience

WORKING EXPERIENCE

1ST AUGUST 2022 TO 12TH AUGUST 2022 IEBC

PRESIDING OFFICER

ROLES;

Comply with any instructions given to you
Take charge of the polling station
Ensure that all electors are treated impartially, with respect and in a helpful, polite and professional manner
Maintain the secrecy of the ballot
Supervise the Poll Clerk(s) at the polling station.

13TH JULY 2021 TO 10TH JUNE 2022 INFLUX INTERNATIONAL COMPANY

CUSTOMER CARE REPRESENTATIVE

Achievements

Reduced time spent on inventory by 15% by reorganizing warehouse design.
Exceeded retail sales goal by 10% per quarter over the course of one year.
Improved customer satisfaction by 12% in three months, according to in-store and online surveys.
Received "customer service representative of the month" award out of 15 other representatives in the division. Results were based on speed, sales quotas and customer satisfaction.
Expanded client base by 15% over the course of six months.

1OTH DECEMBER 2020 to 30TH JUNE 2021 MILIMANI LAW COURT

Data Entry Clerk

Responsibilities

Digitization of court records
Reviewing all documents for accuracy and completeness.
Keeping Track of received data and source documents.
Maintaining case files and completing various forms in digital format.

ACHIEVEMENTS

Combined and rearranged data from 50 source documents within a record time period of 7 hours.
Improved data entry accuracy by 60% by introducing a “read through” system which ensured the precision of each entered record.
Wrote a guide for data entry dos and don’ts to be used by new employees as part of their training program.
Seamlessly introduced a new data entry system coined Fast Data, embraced immediately by concerned data entry clerks.
Successfully converted an existing data entry system into a more advanced version, without affecting daily work processes.

SEPTEMBER 2019 TO DECEMBER 2019

INFLUX COMPANY- • Executive Personal Assistant

Responsibilities

Administered accounts and budgets.
Organized and maintained appointments, incoming emails, faxes and posts, often corresponding on behalf of management.
Screened phone calls, inquiries and requests, and handling them when appropriate.
Negotiated with clients often involving crucial decision-making tactics, attended meetings and ensured management readiness and preparation.
Coordinated travel, visas and accommodations and, occasionally, traveled with management, took notes or dictation at meetings and provided general assistance during presentations.

August 2019 KENYA NATIONAL BUREAU OF STATISTICS(KNBS)

Enumerator

Responsibilities

Identifying boundaries for the Enumeration Areas (EAs), locating all structures and visiting every household to list all the usual members in the EA assigned to them before the enumeration exercise.
Ensuring that all the necessary equipment/materials to be used for enumeration are available to them before the exercise commences.
Administering all questions and recording responses on all persons who will have spent the nights of 24th/25th August 2019in each of the households in the assigned Enumeration Area.
Obtaining complete and accurate answers and capturing them correctly during the enumeration exercise.

May 2019 to July 2019 GOVERNMENT CHEMISTS’ KISUMU

Research Attaché

Responsibilities:

Carrying out DNA profiling for criminal cases and paternity testing.
Narcotic drugs analysis.
Food analysis for the intrusion of unwanted elements.
Bacteriological analysis of water and wastewater.
Report writing for laboratory results
- Gathering data among my community members on health-related issues and living standards

August 2018 to October 2018 DAVID OTIENO ONDIEKI COMMUNITY BASED ORGANIZATION

Counselor

Responsibilities

Counseling the sick especially the HIV infected people and drug abusers
Leading my team on how to do field work as a leader under my counseling group

May 2018 MATER HOSPITAL:

Volunteer

Responsibilities

Selling Mater Heart Run commodities to enable raise funds for children with heart-related problems.
Creating awareness in the community about the Mater Heart Run.
Helping in organizing the Mater Heart run event.
Assisting the events coordinator.

ACHIEVEMENTS

Won the “Largest Percentage Growth Award” in 2018.
Served 100+ customers in one shift during a sales campaign and cultivated 90% of them into actual buyers.
Improved product movement between the warehouse and retail outlet, thereby decreasing the weekly movement time from 10 hours to 6 hours.
Introduced online and social media selling techniques, increasing the company’s profits by 42%.
Increased territory client base by 50% by being actively involved in marketing and sales promotions.