Steve Waka
Customer Care Executive
NakuruMember since October 12, 2023
Customer service and customer experienceWritten and verbal communicationActive listening and interpersonal skillsPython programmingGraphic design softwareAI toolsProblem-solving and analytical skills
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About
To be part of a dynamic and challenging team where I can apply my communication, customer service, creative and technological skills, while continuously learning, contributing to organizational goals and developing professionally.
Experience
Customer Care Executive - The Nairobi West Hospital
(2026-04 - 2026-08)
- Assisted and guided patients and visitors by providing clear and professional customer service.
- Responded to customer inquiries and concerns and directed clients to appropriate hospital services.
- Supported a positive patient experience through active listening, communication and timely assistance.
- Worked collaboratively with hospital teams to address customer needs and improve service delivery.
Communication and Media Attachment Student - Governor's Press Unit, County Government of Trans Nzoia
(2024-05 - 2024-07)
- Supported communication and media-related activities within the Governor's Press Unit.
- Assisted with communication content and media tasks as assigned.
Education
Bachelor of Arts - Communication and Media - EGERTON UNIVERSITY (NJORO) (2021 - 2025)
Kenya Certificate of Secondary Education - ST. ANTHONY'S BOYS' HIGH SCHOOL – KITALE (2017 - 2020)
Kenya Certificate of Primary Education - ST. JAME'S CATHEDRAL ACADEMY – MURANG'A (2007 - 2016)
Skills
Customer Care Executive
