Steve Waka

Customer Care Executive

NakuruMember since October 12, 2023

Customer service and customer experienceWritten and verbal communicationActive listening and interpersonal skillsPython programmingGraphic design softwareAI toolsProblem-solving and analytical skills

About

To be part of a dynamic and challenging team where I can apply my communication, customer service, creative and technological skills, while continuously learning, contributing to organizational goals and developing professionally.

Experience

Customer Care Executive - The Nairobi West Hospital

(2026-04 - 2026-08)

Assisted and guided patients and visitors by providing clear and professional customer service.
Responded to customer inquiries and concerns and directed clients to appropriate hospital services.
Supported a positive patient experience through active listening, communication and timely assistance.
Worked collaboratively with hospital teams to address customer needs and improve service delivery.

Communication and Media Attachment Student - Governor's Press Unit, County Government of Trans Nzoia

(2024-05 - 2024-07)

Supported communication and media-related activities within the Governor's Press Unit.
Assisted with communication content and media tasks as assigned.