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Steven Musa

Steven Musa

Business Support Associate/ Customer Experience

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MigoriMember since January 9, 2023
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About

I am an articulate and confident person who relishes challenges and working under pressure. I possess excellent analytical and communications skills and a dedicated approach to working in a highly demanding professional environment. I have experience in sales and distribution, supply chain management and market expansion, customer relations and business management.

Experience

June 2022 to Date : EDU Plus Africa.

Role : Business Support Associate.

Duties and Responsibilities.

  • Providing optimized executive and administrative assistance in business operations.
  • Developing business promotional plans and executing them to completion.
  • Handling sensitive business Information.
  • Evaluating, appraising, costing and considering business risks in operations.
  • Reviewing work process and procedure for support and pinpointing opportunities to develop and grow the efficiency of business operations.
  • Disseminating information to colleagues and staff at different levels.
  • Report writing, presentation and team leadership.
October 2018 to May 2022 : Airtel Kenya limited.

Role : Territory Sales/ Business Executive Manager.

Duties and Responsibilities.

  • Ensuring sales and market growth (driving productivity). 
  • Ensuring that all policies and procedures are implemented within the territory as per the company guidelines. 
  • Preparation of beat plans. 
  • Drawing of action plans and aligning them to the key performance indicators and site targets. 
  • Managing of the distribution centers and ensuring stock availability. 
  • Training of distributor sales representatives (DSRs) and product promoters. 
  • Recruitment of new agents and servicing the existing outlets. 
March 2020 to November 2020 : Youth Impact Centre.

Role : Program Assistant Volunteer. 

Duties and Responsibilities.

  • Representing the organization in trainings, forums and seminars with the directive from the coordinator. 
  • Forging positive partnerships with local stakeholders for the attainment of project goals. 
  • Participate in the development and update of project activities and training materials. 
  • Compiling reports and submitting them to the program coordinator as per the set deadlines. 
  • Managing budgets and work plans in compliance with donor guideline. 
  • Program development, planning, implementation and evaluation. 
  • Mobilizing the community on need basis to participate in the organized community dialogue programs. 
  • Mentoring and training of young community leaders to spearhead peace and development initiatives.
September 2016 to June 2017 : Haki Group - NILINDE Project.

Role : Community mobilizer

Duties and Responsibilities.
  • Recruiting orphans and vulnerable children into the project. 
  • Providing psychosocial support and health education.
  • Conducting home outreach to the families. 
  • Supervising women economic empowerment program and IGAs. 
  • Home based care to the clients with health related challenges. 
  • Sweetening justice to the abused children. 

Education

2012 – 2016 : BSc. Public Health with Information Technology

Maseno University.

2008 - 2011 : Kenya Certificate of Secondary Education (K.C.S.E)

St. Aloysius Gonzaga Secondary School.

1999 - 2006 : Kenya Certificate of Primary Education (K.C.P.E)

Omoya Primary School.

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