Sunday Jomba

Communication and customer engagement professional with a Bachelor's Degree in Journalism and Digital Media and experience in client support, media production, and operations coordination. Skilled in documentation, CRM data management, and outreach support. Experienced working in high-volume service environments while maintaining strong attention to detail and quality standards.

Passionate about supporting mission-driven organizations through effective communication, program coordination, and community engagement.

Reservation Agent at Solvo — Travel Pass Group (2025-05 – 2026-06)

• Manage high-volume inbound and outbound communication with customers through phone, email, and digital platforms.
• Process travel reservations, ticketing, itinerary planning, and booking modifications while maintaining accuracy in reservation systems.
• Coordinate with airlines, hotels, and partners to ensure timely service delivery and accurate documentation.
• Maintain detailed records of transactions and interactions to support reporting and operational tracking.
• Deliver high-quality service while meeting strict performance and customer satisfaction targets.

Customer Service Agent & Team Captain at CCI Kenya (2023-07 – 2025-05)

• Managed large volumes of inbound calls and customer requests while documenting interactions in CRM systems.
• Resolved inquiries, escalations, refunds, and service requests while maintaining service level agreements.
• Supervised and supported junior agents through coaching, mentoring, and performance monitoring.
• Assisted in maintaining operational documentation, tracking customer issues, and coordinating follow-ups.
• Promoted services and supported sales targets while maintaining high customer satisfaction standards.

Video Producer Intern at Deutsche Welle (2021-02 – 2021-03)

• Assisted in multimedia production including filming, editing, and preparing content for digital publishing.
• Operated photography, video, and audio equipment for news and digital media production.
• Edited video and multimedia content using Adobe Premiere Pro and Photoshop.
• Supported production scheduling and ensured timely delivery of media outputs.
• Participated in organizing and preparing multimedia content for publication across digital platforms.

Freelance Content Creator (Part-Time Blogger, Videographer & Photographer) at Self-Employed (2019-09 – 2022-05)

• Produce and publish multimedia content on WordPress and social media platforms.
• Manage audience engagement and track performance using analytics tools.
• Create short-form video and visual content while maintaining editorial and production standards.
• Support brand promotion and online communication strategies.

Bachelor's Degree in Journalism and Digital Media – KCA University

Kenya Certificate of Secondary Education (KCSE)

Kenya Certificate of Primary Education (KCPE)