Susan Kihiko

Be part of a major service industry that I will benefit from my excellent oral under-written communication skills, in depth knowledge of relevant computer applications, hotel operations teamwork and a solid experience in implementing innovative ideas solutions, learn and grow more from my colleagues

Child Caregiver - Kenya

(2025-12)

Housekeeping Attendant - the St. Regis Doha - Doha, Qatar

(2023-10 - 2025-07)

Housekeeping Attendant / Server in Banquets - the St. Regis Marsa Arabia – The Pearl Qatar - Qatar

(2022-05 - 2023-10)

Also serving in the food and beverage banquet when there is events

Internship - Swahili Beach Resort, Diani - Mombasa, Kenya

(2019-07 - 2019-09)

• Worked in housekeeping- public area, laundry, rooms
• Worked in Front Desk- Reception, Guest Relations, Switchboard, Reservations, Cashiering
• Worked in Food & Beverage as restaurant service

Chain Restaurant Service - Dusit D2 - Nairobi, Kenya

(2018-12 - 2018-12)

• Following an order in serving a chain of course meals to elites
• Clearing the service items in a chain
• Ensuring the service is as expected by the customers

Casual Waitress - Dusit D2 - Nairobi, Kenya

(2018-10 - 2019-02)

• Did service during breakfast lunch and dinner for food beverage and alcohol in restaurants
• Did service during banquet events for alcohol soft drinks and snacks
• Set and cleared tables in restaurants for breakfast lunch and dinner

Casual Waitress - French Embassy, Kenya / Nas Air Catering Company - Kenya

(2018-10 - 2018-10)

Casual Waitress service in Nas Air Catering Company, French launched a new wine

Housekeeping Attendant - Sharq Village & Spa - A Ritz Carlton Hotel - Doha, Qatar

(2012 - 2017)

• Cleaning guest rooms
• Placing welcome amenities in arrival rooms
• Taking guest preferences
• Ensuring guest have a comfortable stay
• Taking care of guest laundry
• Inspecting vacant rooms

Customer Relations - WaterFall Resort - Nyahururu, Kenya

(2011 - 2012)

• Welcoming guest to the resort
• Ensuring they have a pleasant stay
• Escorting guests to the areas of leisure and to dining places
• Taking guest preferences
• Ensuring guests enjoy their time in the resort

Merchandise Promotion - Spear Supermarkets Britannia Company

(2010 - 2010)

• Advertising the Britannia products to the customers
• Selling the Britannia prod
• Making sales records
• Placing orders for the Britannia products

Nursing Assistant Certificate IV - Nursing - Catalyst Management Consultants (2023 - 2024)

Signature Butler Service Training and Certification - Hospitality - Marriott Global Source – The St. Regis (2023-04 - 2023-05)

Diploma - Front Office & Administration Operations - Air Travel & Related Studies Centre, Karen (2018 - 2019)

Diploma - Public Relations - University of Nairobi (2008 - 2009)

Uganda Certificate of Education (U.G.E.) - Ntinda View College (2006 - 2007)

Kenya Certificate of Secondary Education (K.C.S.E.) - Njonjo Girls High School (2002 - 2005)

Certified Training - Call Center Operations - Sharq Village & Spa - Ritz Carlton Hotel (2012-08 - 2012-11)

Certified Training - Guest Relations Agent - Sharq Village & Spa - Ritz Carlton Hotel (2014-09 - 2015-01)