Susan Mumo
Senior Investigations Officer
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About
Versatile and solutions-driven tax professional with a full range of unique proficiencies inclusive of engineering solutions in customer service, finance management, as well as business development. High-impact 8 years career creating and enhancing organisational value by delivering momentous triumphs and overcoming previously unresolved challenges. Trusted and sought-after for deep strategic insight to improve the customer experience, enhance processes and decision-making, as well as support innovative solutions development.
Experience
Kenya Revenue Authority – Vetting & Lifestyle Audit Unit 2021 – Present key highlights
Ensure the recruitment of qualified staff through exhaustive background checks on all candidates wishing to join the authority
Spearhead initial investigations to determine whether a case meets the specified threshold
Promote integrity by conducting staff lifestyle audits
Facilitate informed executive decision-making on promotions and deployment, by conducting staff vetting and preparing detailed reports
Analysis and preparation of tax profiles for dissemination to other departments.
Education
ducation
Master of Arts in Public Policy and Administration(Completed course work) 2019
Kenyatta University
Post Graduate Diploma in Tax Administration 2019
Jomo Kenyatta University of Agriculture and Technology
Bachelor of Science in Entrepreneurship 2012
Moi University
Professional certification
Certified Investment & Financial Analyst (CIFA) Section 1 & 2 2014
International Computer Driving License (ICDL) – Institute of Advanced Technology 2008
Professional Training
Training of Trainers
Domestic Taxes Department refresher training
Critical elements of customer care services
Intermediate Excel
OECD Fighting tax crime-the ten global principles-12th September, 2021.
OECD Managing Financial Investigations (Virtual) Programme-13-24th September,2021
OECD Investigative Techniques for the Cash Economy (Specialty) Virtual Programme - 11-20 October 2021
Communication and customer relation-26th-28th April,2022
Effective communication and public speaking skills-18th-20th July,2022
Advanced excel-22nd-26th August,2022
Foundation in Customs-15th-20th September,2022
