Susan

Results-driven and versatile professional with hands-on experience across sales, beauty therapy, customer service, and social media management. Proven ability to engage clients, grow sales, manage online communities, and deliver exceptional customer experiences. Currently strengthening programming and digital skills to complement modern, tech-driven roles. Adaptable, fast-learning, and highly motivated to perform in diverse industries.

Virtual Assistant – Social Media (Threads, Instagram, Reddit) at Self-employed / Freelance (2025-01 – Present)

• Created and warmed up social media accounts to ensure organic growth.
• Posted content consistently and managed engagement to boost visibility.
• Drove targeted traffic using provided links and promotional strategies.
• Managed Reddit accounts using different proxies and subreddits.
• Supported engagement through comments, up votes, and community interaction.

Customer Care Chatter – Scale Management at Scale Management (2024-03 – 2025-05)

• Managed customer interactions and promoted engagement during live streams.
• Monitored streams, provided feedback, and reported policy violations.
• Supported sales through strategic upselling and content alignment.
• Reviewed vault content to ensure accurate promotions.
• Maintained strong subscriber relationships to improve retention.
• Assisted in meeting documentation and teamwork coordination.

Social Media Manager & Beauty Therapist – Turquoise Spa at Turquoise Spa (2023-08 – 2024-02)

• Managed and analyzed social media content for business growth.
• Promoted paid ads and evaluated campaign performance.
• Delivered beauty services including nails, makeup, massage, hair, and skincare.
• Conducted skincare consultations and ensured excellent client experiences

Beauty Therapist / Barbershop Assistant – Fusion Hair Studio & Spa at Fusion Hair Studio & Spa (2021-08 – 2022-12)

• Provided beauty and grooming services to clients.
• Assisted barbershop operations and client aftercare.
• Upsold services to increase daily sales revenue.
• Ensured positive customer experience and repeat visits.

Sales & Customer Service Representative – Out of Eden Organics at Out of Eden Organics (2020-09 – 2021-02)

• Engaged clients to promote product sales.
• Handled customer calls and online orders.
• Ensured timely delivery and replacement of products.
• Strengthened company online presence and customer trust.

Sales & Marketing Executive – Brobia Group Limited at Brobia Group Limited (2019-11 – 2020-07)

• Promoted and sold granite countertops to new and existing clients.
• Prospecting and visiting construction sites to generate leads.
• Scheduled meetings and followed up with potential clients.
• Prepared daily sales reports and performance updates.

Beauty Therapist & Sales Associate – Angel's Beauty Emporium at Angel's Beauty Emporium (2018-08 – 2019-09)

• Delivered beauty services including facials, nails, body treatments, and makeup.
• Promoted product sales and maintained client relationships.
• Provided excellent customer service and gathered client feedback

Brand Ambassador – Tecno Mobile (Safaricom Limited) at Safaricom Limited (2017-03 – 2017-08)

• Promoted Tecno Mobile products to customers.
• Assisted clients with product information and purchasing decisions.

Course in Content Syndication: Maximizing Engagement on Social Media – Alison's (2024 – 2024)

Diploma in Python Programming – Alison's (2024 – 2024)

Advanced Diploma in Beauty Therapy – Ashley's Hair & Beauty Academy (2018 – 2018)

Certificate in Beauty Therapy – Maylady Hair & Beauty College (2017 – 2017)

Course in Computer Packages – Kenya Institute of Management (2016 – 2016)

KCSE – Kenya Certificate of Secondary Education in Secondary Education – State House Girls High School (2015 – 2015)

KCPE – Kenya Certificate of Primary Education in Primary Education – Machakos Primary School (2011 – 2011)