Swabra Rishad

I am customer-oriented individual with past ample experience as a receptionist and a branch manager for more than 2 years. I am also a qualified Accountant and worked as an Accountant / Logistic and Administration / Manager Customer Services at a local medium sized bakery restaurant in Bahrain with over 8 years of experience. I work well under pressure and have a good experience in work related conflicts resolution.

Am also a fast leaner and have the ability to adapt quickly to new situations. Am also organized, detail-oriented, and self-motivated personal assistant with extensive office management experience. I will stand up to any challenges presented to me and always looking forward to add value to organizations that affiliate me into their structure.

Accountant / Logistics and Administration / Customer Service Manager at RADHWAN TRADING GROUP W (2017-05 – 2026-03)

• Running the day-to-day activities, managing cashiers and other staffs baking is done on a daily basis
• Reconciliation of accounts transactions ensuring statutory deduction and audit trail maintenance.
• Maintain office supplies and equipment, including ordering and stocking.
• Prepare and submit expenses report and carry out month-end, quarterly and year-end processes.
• Handling purchase office, company expenses and staff monthly paychecks.
• Handling HR basic for Employees and payroll.
• Customer service and management for over 100 Employees.
• Answering incoming call and emails in a professional manner.
• Ensuring customer orders are shipped out for delivery on time and also coordinating on existing government tenders as the main supplier builder to Business Basics Salmaniya Medical Hospital and Bahrain Airport Services.
• Ensuring the customers get the best service and all customers related issues.
• Handling employee relation and problem dispute are resolved amicably.
• Managed end-to-end Quarterly VAT returns.
• Ensuring 100% on time submission and zero late payment penalties.
• I work closely with the owner on the general running of the bakery via Processing payrolls, overtime and annual leave and other assignments as they deem fit.

Salesperson and Branch Manager at ROSHINA TIMBER MART (2014-01 – 2015-05)

• Managed daily branch operations including staff supervision and inventory control to ensure smooth workflow and customer satisfaction.
• Trained and motivated sales team to enhance product knowledge and improve customer service standards.
• Handled customer complaints and resolved issues promptly to maintain high levels of customer loyalty and trust.

Receptionist and Accountant at AJAB DELTA HOTEL (2016-01 – 2016-12)

• Managed day-to-day receptionist duties including answering phone calls, responding to emails, and greeting visitors professionally.
• Handled accounting tasks such as cash book management, reconciliation of account transactions, and preparation of monthly, quarterly, and year-end financial reports.

Certified Nursing Assistant – Filipino Institute, Manama (2023-06 – 2024-01)

Diploma In Accountancy in Accountancy – The Kenya Institute Of Management, Kenya (2014-01 – 2015-12)

Kenya Certificate Of Secondary School (K.C.S.E) – Malindi Progressive Academy, Kenya (2010-01 – 2013-12)

Kenya Certificate Of Primary School (K.C.P.E) – Nzuri Petals Academy, Kenya (2004-01 – 2009-12)