IT SUPPORT AND SYSTEM ADMINISTRATOR
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Detail-oriented IT Support Specialist and System Administrator with hands-on experience in technical support, system maintenance, networking, end-user assistance, and general office ICT operations. Proven ability to diagnose and resolve hardware/software issues, maintain secure IT environments, and support smooth business operations. Strong background in user support, system administration, IT infrastructure troubleshooting, and office support functions.
IT Support Specialist / System Administrator at CCI Global Kenya (2026-01 – Present)
Responsible for delivering comprehensive IT support across the organization, ensuring all systems, applications, and end-user devices function efficiently. Manage user accounts, permissions, and access controls while maintaining system security and data integrity. Troubleshoot hardware, software, and network issues promptly to minimize downtime.
Perform routine system updates, backups, and preventive maintenance. Additionally, support daily office ICT operations, including document processing, printing, scanning, and coordination of IT-related administrative tasks to enhance overall productivity.
IT Support Technician and Administrator (Attachment) at Iomega Tech Training College (2023-11 – 2025-11)
Managed the installation, configuration, and maintenance of computer systems, software, and network infrastructure to support academic and administrative functions. Provided timely technical support to staff and students, resolving hardware, software, and connectivity issues efficiently. Monitored system performance and implemented security updates, patches, and antivirus solutions to safeguard data.
Maintained LAN networks, ensured reliable internet connectivity, and enforced IT policies. Also handled system documentation, user training, data backups, recovery processes, and ICT asset inventory management.
IT Support Technician & Administrator (Attachment) at Kenya School of TVET (2023-01 – 2023-05)
Assisted in supporting daily IT operations by setting up and configuring workstations, installing software, and maintaining computer systems and peripheral devices. Helped troubleshoot hardware, software, and network-related issues to ensure smooth functionality. Maintained and supported local area networks to optimize performance and reliability.
Provided basic user training on IT systems and applications while documenting technical issues, solutions, and system updates. Also supported routine maintenance tasks, backups, and data recovery processes where required.
Certificate in KCSE – Goseta Boys' High School
Certificate in Certificate in Information Technology – Kiambu National Polytechnic
