Sylvia Cherop

I am a hardworking and motivated telesales agent with good communication skills and a passion for talking to customers and understanding customers' needs. I enjoy building relationships with clients and helping them to find solutions to their needs. I am hardworking and committed to delivering excellent customer service while supporting company growth.

Telesales agent and verifier - Mkulima Pay Credit Company

(2025-03)

• Contact customers through outbound calls to promote products and services, demonstrating strong communication and persuasive skills.
• Verifier customer information and documents accurately, showing attention and compliance awareness.
• Maintain daily call records and consistently meet performance targets, proving time management and target-driven performance.
• Build positive customer relationships while working professionally under pressure, highlighting problem-solving, active listening and adaptability.

Housekeeper - Georgia Apartments (Airbnb) - Mombasa

(2024-11 - 2025-02)

• General cleaning and room arrangement
• Handling laundry for guest units
• Restocking guest amenities
• Reporting maintenance issues
• Providing a hospitable and comfortable environment for guests

Internship - River Vale Restaurant (St. Luke's Hospital)

(2022-01 - 2022-08)

• Handling and keeping records of orders
• Delivering food and beverages to patients and hospital staff
• Maintaining the cleanliness of the restaurant
• Preparing and setting up board rooms/conference halls
• Serving refreshments during meetings
• Creating and ensuring a comfort zone for customers

Industrial Attachment (Catering and Accommodation) - Kamp David Hotel - Webuye

(2022-09 - 2022-12)

• Daily operations of accommodation
• Food service and production
• Managing reservations, check-in/check-out
• Housekeeping and laundry

Steward - Mpata Safari Club - Maasai Mara

(2018 - 2019)

• Dishwashing and kitchen maintenance
• Cleaning and maintenance
• Linen and laundry management

Certificate in Catering and Accommodation - Catering and Accommodation - Kitale National Polytechnic (2021 - 2023)

Computer Packages and Application - Computer Packages and Application - East African Institute of Certified Studies (ICS) (2019-05 - 2019-07)

Kenya Certificate of Secondary Education - A.I.C Tapsagoi High School (2013 - 2016)