Sylvia Njau

Dedicated banking professional with history of meeting company goals utilizing consistent and organized practices. Skilled in adapting to new situations and challenges to best enhance the organizational brand. Experienced team player with close to five years of experience in diverse, fast-paced working environments. Highly adaptable and flexible with a knack for new technology and always learning new ways to achieve desired results

07/2019 to CurrentAssistant Operations Officer

Consolidated Bank of Kenya Limited – Nairobi, Kenya

• Communicating with Branch Operations Managers to inform on quality control checks and finding.
• Perform banking, business administration and financial tasks to guarantee five-star service for clients.
• Processing direct debits and Electronic Fund transfers that fail to debit or credit automatically in the core banking system.
• Performing financial reconciliation of general ledgers and accounts to ensure accuracy in transactions.
• Processing payrolls and salaries.
• Disbursement of loans into borrower accounts after approval.
• Cheque validation and payment or returning where necessary.

Consolidated Bank of Kenya Limited – Nairobi, Kenya

• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Processed customer transactions promptly, minimizing wait times.
• Reconciled cash drawer and resolved discrepancies.
• Provided customer records, account statements and copies of cheques.
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Assisted customers with compromised debit cards and issued new credentials.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Full Circle Trust, Mamlaka Hill Chapel – Nairobi, Kenya

• Provided assistance to staff on Sundays in making sales to raise income for the trust
• Freed full-time employees up for more critical work by completing clerical tasks and recording payments and donations for easy reconciliation of sales and revenue.
• Setting up sales desk and setting down at close of business.
• Assisted program manager with planning and fundraising responsibilities.
• Assisted with special events or programs planning and execution.
• Supported staff with clerical work and other tasks

Safaricom PLC – Nairobi, Kenya

• Performed data entry and analysis to assist fraud investigation team with cases that involved bulky data
• Quickly learned how to do timely detection of fraud and unethical incidents by continuous systems monitoring
• Data analysis to identify emerging fraud trends targeting customers for further investigation
• Proactive reviews to identify and seal any gaps or control weaknesses.
• Completed research, compiled data, updated spreadsheets, and produced timely reports.

Consolidated Bank of Kenya Limited – Nairobi, Kenya

• Updating and maintenance of all physical files both general and personal for easy accessibility and accountability
• Recording of medical staff claims that have been submitted by staff for reimbursement by the insurance company
• Circulate staff loans for signatures by heads of departments to help facilitate efficient processing of loans
• Preparation of interview assessment sheets and interview assessment schedules
• Disbursement of salary reviews and cost of living adjustment to respective employees.
• Receiving calls and taking messages that require further action by the Head of Human Resources.
• Filed paperwork, sorted and delivered mail, and maintained office organization.
• Created and updated tracking spreadsheets using Microsoft Excel.

12/2018Bachelor of Economics And Statistics: Economics And Statistics

University of Nairobi - Nairobi, Kenya

Second Class Honors- Upper Division

12/2017Certificate: Certified Public Accounting

Star College of Management Studies - Nairobi, Kenya

Completed Part I and II

12/2012High School Diploma

Limuru Girls' School - Limuru, Kenya

Scored a mean grade of A- with 80 points

Training

• 2016,2022–Kenya Bankers Association –Sustainable Finance Initiative modules I-XII
• 2018-Safaricom PLC– Anti-Money Laundering Teach and Test.
• 2018-google.com – Online Digital Skills
• 2019,2020,2021,2022,2023–Consolidated Bank of Kenya Ltd – Anti Money Laundering and Counter Financing of Terrorism (AML- CFT)