Writer
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Creative and strategic Content Writer with seven years of diverse experience creating strong copy. Meets tight deadlines, juggles multiple priorities, and executes flawlessly with great attention to detail. Offers top-level proofreading and editing skills.
Customer Service Advisor, Kenya Revenue Authority, April 2019–Current, Nairobi,
Kenya upheld strict security standards to protect sensitive customer information.
handled external inquiries during peak periods to reduce wait times and maximize customer satisfaction.
studied customer interactions and collected feedback to identify potential service improvements.
resolved customer inquiries, complaints, and issues, providing insightful solutions.
answered inbound calls to greet and assist customers with various needs and questions.
Content writer and blog writer, Independent Employer, Westlands, Nairobi
maintained an updated understanding of the writing industry and genre trends to strengthen writing success and marketability.
deployed data and conducted research to evaluate the content's impact and pushed for continuous improvement for real, measurable impact.
conducted research to obtain factual information and authentic detail using sources such as newspaper accounts, diaries,
interviews and the internet.
built and executed the project plans based on the client specifications and feedback.
presented drafts and rewritten copy based on feedback to achieve the desired effect.
edited existing written material and submitted written material for approval to the editor.
B A C H E L O R O F S C I E N C E
Eldoret, Uasin Gishu
Member, Writing Club.
Graduated with honors.
St Mary's Girls High School
Meru, Eastern
Member, Writing Club.
