Tabitha Maangi

A detail-oriented and analytical professional with a background in IT Support and current experience as a Training Coordinator. Skilled in digital systems management, and quality assurance. Possesses strong attention to detail, organizational skills, and a commitment to accuracy. Passionate about contributing to data-driven projects and supporting the development of reliable, high-quality datasets.

Training Coordinator at Edenpay Ventures (2024-04 – Present)

• Coordinate and support staff training programs, maintaining accurate participant and evaluation data.
• Collect, organize, and analyze training-related information for reporting and quality improvement.
• Ensure data accuracy in training attendance records and feedback systems.
• Support digital training platforms and troubleshoot access or system issues.
• Collaborate with facilitators to ensure effective content delivery and data tracking.

IT Support at Port DT Sacco (2023-07 – 2024-02)

• Diagnosed and resolved hardware and software issues on desktops, laptops, printers and peripherals.
• Managed IP address Configurations and Active Directory user accounts.
• Assisted users with troubleshooting technical issues, both remotely (via Team Viewer) and on site
• Monitored and assigned helpdesk tickets, escalating as needed.
• Configured POS machines and managed printer status using MyQ smart access.
• Supported Sacco members with USSD and internet banking access.
• Configuration of POS machines

Service Delivery Assistant at New Kenya Co-operatives Creameries (New KCC) (2022-02 – 2023-01)

• Managed allocation of IT hardware and software resources to users across branches.
• Conducted preventive maintenance on computer systems and peripherals.
• Assisted in network troubleshooting, crimping Cat 6 cables, and patching network terminations.
• Managed user accounts in Active Directory and performed password resets.
• Monitored WAN network performance using Solar Winds.
• Tested simple computer programs according to instructions and specifications.
• Provided technical support for software and hardware issues.

ICT User Support at Mount Kenya University (2019-07 – 2019-08)

• Assisted in biometric data registration and verification processes.
• Supported students in digital literacy and computer-based activities.
• Conducted preventive maintenance of IT equipment to ensure smooth lab operations.

Bachelor of Science in Computer Science – South Eastern Kenya University (2016-09 – 2020-10)

Certification in Computer Packages – Victory Computer College (2016-01 – 2016-02)

Kenya Certificate of Secondary Education – Elburgon Secondary School (2012-02 – 2015-11)