Tabitha Mburu

Reliable and enthusiastic professional with 5+ years of experience in reception, customer care, office administration, and data annotation. Skilled in customer engagement, problem-solving, digital tools, and AI-related tasks. Known for remaining calm and poised in fast-paced environments, with strong administrative, financial management, and AI annotation skills.

Administrative Assistant at Maridady Motors (2023-01 – Present)

• Handle calls, emails, and walk-in inquiries professionally and timely.
• Maintain vehicle inventory, sales, and customer files digitally and physically.
• Coordinate daily office operations ensuring smooth workflow.
• Manage office supplies, inventory, and front office organization.
• Assist in customer service tasks including lead follow-up and appointment coordination.
• Process sales documents, prepare invoices, and support finance with bookkeeping.
• Support planning and execution of internal meetings and marketing events.

Customer Care Agent at Array Interiors (2020-03 – 2022-10)

• Addressed complaints and concerns, escalating when necessary.
• Handled inbound/outbound calls, providing accurate product/service information.
• Managed customer orders, tracked progress, and updated on deliveries.
• Maintained customer database with records of communication and follow-ups.
• Assisted with quotations, invoices, and basic sales documentation.
• Supported front office administrative tasks and marketing campaigns.

Data Annotation Specialist at Remotasks (2018-01 – 2020-12)

• Performed data annotation for AI and machine learning projects, including image labeling.
• Conducted AI prompting and transcribing tasks to support model training.
• Ensured accuracy and consistency in annotated datasets.
• Collaborated with remote teams to meet deadlines and maintain quality standards.

Front Office Administrator at Kush Glassmart (2019-01 – 2019-11)

• First point of contact for clients, visitors, and suppliers.
• Managed front office operations: phone handling, appointments, and visitor registration.
• Prepared invoices, receipts, payment reminders, and assisted accounting.
• Assisted in reports, pricelists, and weekly sales summaries.
• Responded to client inquiries via calls, WhatsApp, email, and social media.

Virtual Assistant Training Program – ALX Africa

Diploma in Interior Design – BIFA College (2019)

Certificate in Computer Packages & Driving License – Pettans College (2018)

Kenya Certificate of Secondary Education (K.C.S.E) – Komarock High School (2017)

Kenya Certificate of Primary Education (K.C.P.E) – Mefis Junior Academy (2013)