Tabitha Muthoni

A highly passionate and determined person with a strong commitment to professionalism and delivering excellent service. Trusted to represent your company in a positive manner, I bring excellent communication skills and a dedication to ensuring customer satisfaction. As an adaptable and flexible team player, I believe in treating others with fairness and respect, fostering strong relationships with both clients and colleagues.

Travel Consultant at Anvir Travels Ltd (2024-07 – Present)

Managing and coordinating comprehensive travel services for corporate and leisure clients

• Dealing with corporate travel services: Managing and coordinating business travel arrangements for corporate clients, ensuring compliance with company policies and budget requirements
• Visa application: Assisting clients in obtaining the necessary visas, ensuring timely submission and adherence to international travel requirements
• Booking accommodation: Arranging hotel stays for trips, both locally and internationally, ensuring comfort, convenience, and budget compliance
• Applying travel insurance: Provided guidance on suitable travel insurance options, ensuring travelers are covered for potential disruptions or emergencies
• Supplying travelers' destination regarding prices, fare quotes and pertinent information
• Booking and issuing tickets using Travelport, Sabre & NDC portals: Utilizing the platforms to search for, reserve, and issue tickets for clients, ensuring accurate and timely processing of flight bookings
• Creating and updating electronic and manual records of clients in CRM: Maintaining and updating client profiles in CRM systems to track preferences, trip details, and future bookings
• Suggesting suitable travel options to best fit client needs: Analyzing client preferences and requirements to recommend tailored travel solutions, ensuring satisfaction and efficiency
• Building and maintaining relationships with clients: Cultivating and strengthening long-term relationships with clients, offering personalized service to ensure repeat business and loyalty

Travel Consultant at Dhaval Travels (2023-02 – 2024-07)

Providing comprehensive travel consultancy services and managing client bookings

• Handled travel-related inquiries
• Sent quotations, managed bookings and issued tickets (Galileo and Sabre)
• Suggested suitable travel options to best fit client needs
• Assisted with visa application
• Monitored travel industry trends and prices
• Fulfilled specific client requests
• Built and maintained relationships with clients

Helpdesk Associate & Trainer at Sabron Tech Ltd (2022-05 – 2023-02)

Internship role providing technical support and training to travel agents on GDS systems

• Assisted agents with doing the booking, pricing, issuing ticket and with refund and exchanges
• Responded to queries via chat, email, or phone
• Requested PCC's, Created EPR checklist and Sabre installation
• Provided technical assistance for questions and problems
• Trained other members in troubleshooting and diagnosing problems
• Assisted in Sabre installation
• Trained travel agents on how to use Sabre both IATA and NON-IATA agents
• Created training programs to address skill gaps
• Prepared learning materials for programs
• Researched new teaching methods
• Conducted surveys to gauge the effectiveness of the program

Diploma in Travel Operations – Kenya Utalii College (2020-01 – 2022-12)

Certification in Sabre Certification – Sabron Tech Ltd (2022-05 – 2023-02)

Certificate in Information Technology – Tumaini Computer School (2020-01 – 2020-04)

Kenya Certificate of Secondary Education in Secondary Education – Mirangine Secondary School (2016-01 – 2019-12)

Kenya Certificate of Primary Education in Primary Education – Mathakwa Primary School (2007-01 – 2014-12)