Takamo Peter

Customer Support and Sales Specialist with 4 years of experience assisting customers via inbound calls and proactively generating business through outbound communications. Strong knowledge of objection handling, consultative selling, customer retention, upselling, and cross-selling. Experienced in serving both B2B and B2C customers, with excellent communication and listening skills and the ability to transform customer concerns into opportunities for stronger relationships and increased sales.

Telemarketer - Sanlam Allianz (Germany) - Germany

(2025-01 - 2026-07)

• Identified customer needs through effective questioning and recommended tailored insurance solutions that aligned with their financial goals and risk profiles.
• Explained policy features, coverage options, exclusions, premium structures, and payment plans in a clear and professional manner to support informed purchasing decisions.
• Built and maintained strong customer relationships by providing exceptional service, responding promptly to inquiries, and addressing concerns with professionalism and empathy.
• Maintained accurate and up-to-date customer records, call logs, and sales activities using the company's Customer Relationship Management (CRM) system.

Customer Support Specialist - Mopiah Foundation Services

(2023-11 - 2024-10)

• Guided individuals through service-request and registration procedures by explaining required information, documentation, timelines, and next steps.
• Provided step-by-step assistance to customers who experienced difficulties accessing or navigating available foundation services.
• Maintained a welcoming, respectful, inclusive, and supportive approach when interacting with beneficiaries and members of the community.

Customer Service Officer - Happy Choice Lab Instrument Services

(2021-03 - 2023-09)

• Explained product features, specifications, capabilities, applications, compatibility, operating requirements, and other relevant information to help customers make informed purchasing decisions.
• Assisted customers in identifying suitable laboratory instruments and equipment based on their technical requirements, intended applications, budgets, laboratory environment, and operational needs.
• Assisted customers with product comparisons by explaining differences in specifications, functions, quality, pricing, compatibility, performance, and suitability.

BSc - Medical Laboratory Science - University of Buea (2022)

MSc - Biostatistic - University of Buea