Tamara Work

Dynamic and versatile professional with a strong background in Journalism, Mass Communication, and Customer Experience Leadership. Proven track record in radio broadcasting, content creation, and managing high-performing remote support teams within fast-paced BPO environments. Adept at navigating complex customer interactions, technical troubleshooting, and delivering exceptional service in international settings.

Recently certified in Cybersecurity by Cisco, bringing a security-conscious mindset to digital operations and data management.

Life Insurance Qualifier at Call Experts (2025-03 – 2026-01)

Provided high-level remote support in a fast-paced environment, ensuring 100% technical compliance and service excellence.

• Provided high-level remote support in a fast-paced environment, ensuring 100% technical compliance and service excellence.
• Utilized specialized hardware and software to maintain professional reliability and seamless connectivity.
• Pre-qualified international clients for insurance products through consultative engagement and needs analysis.
• Managed sensitive financial conversations with high levels of professionalism, discretion, and empathy.
• Consistently met performance metrics and strict compliance standards for the financial services industry.

Customer Service Agent & Team Lead at Travel Pass (2024-07 – 2025-02)

Led a team of customer service representatives, focusing on performance coaching, quality assurance, and KPI achievement.

• Led a team of customer service representatives, focusing on performance coaching, quality assurance, and KPI achievement.
• Managed complex customer inquiries and internal escalations to maintain high satisfaction and retention rates.
• Streamlined communication protocols to enhance team efficiency during peak travel seasons.
• Promoted and sold travel-related services to a global customer base, exceeding monthly sales targets.
• Built rapid rapport with clients from diverse cultural backgrounds, effectively handling objections and closing high-value deals.

Telemarketing / Sales Representative at AT&T Telecommunications (2024-05 – 2025-06)

Conducted high-volume outbound calls to promote telecommunication products and services to the US market.

• Conducted high-volume outbound calls to promote telecommunication products and services to the US market.
• Qualified leads and converted prospects into long-term paying customers through effective communication.
• Consistently exceeded monthly sales targets and performance benchmarks.
• Maintained accurate customer records within CRM systems while ensuring full compliance with company policies and call scripts.

Customer Service & Sales Agent at Travel Pass Group (2023-07 – 2024-12)

Performed outbound and inbound calls to upsell travel packages and personalized service offers.

• Performed outbound and inbound calls to upsell travel packages and personalized service offers.
• Resolved customer concerns while identifying and maximizing additional sales opportunities.
• Maintained meticulous documentation of call outcomes and follow-up actions in CRM tools.

Radio Presenter at Radio 254 (2023-05 – 2023-05)

Hosted engaging live broadcasts, curated playlists, and conducted interviews with diverse guests.

• Hosted engaging live broadcasts, curated playlists, and conducted interviews with diverse guests.
• Developed creative segments that increased listener engagement and strengthened brand loyalty.
• Managed studio equipment and ensured seamless technical transitions during live airtime.

Creator & Host at The Vibes Pon Vibes Podcast

Directed all production aspects for a Spotify-hosted podcast, including content strategy, audio editing, and digital marketing.

• Directed all production aspects for a Spotify-hosted podcast, including content strategy, audio editing, and digital marketing.
• Built a loyal digital community through consistent storytelling and high-quality audio production.

Diploma in Journalism & Mass Communication – Zetech University

Certificate in Mass Communication – Zetech University