General Manager at Ahouse Gates Ltd (2019-01 – Present)
Smart home automation and integrated technology solutions provider
- Scaled commercial operations from single product to 5+ integrated smart home systems, driving 60% revenue growth through strategic channel expansion and lead generation
- Negotiated international supplier agreements, reducing unit costs by 15% and improving delivery timelines for high-value automation projects
- Managed full P&L accountability for regional operations, ensuring 95% on-time project delivery across multiple enterprise and residential automation deployments
- Implemented operational KPIs and quarterly business reviews, establishing performance management framework that enhanced team accountability and execution
- Developed go-to-market strategies for regional market penetration, identifying and converting high-value customer segments in East Africa's emerging smart home sector
- Grew partner channel base by 35% in 24 months through targeted reseller acquisition and enablement programs
- Delivered consistent quarter-over-quarter revenue growth while maintaining margin discipline in competitive market
Regional Channel Manager at ESET East Africa (2017-01 – 2018-12)
Promoted from Country Manager role to lead regional partner ecosystem
- Developed and executed partner acquisition strategy, increasing regional channel base by 40% across 5 markets
- Rolled out partner enablement programs, improving partner sales performance by 25% within 4 months through training and certification initiatives
- Managed strategic alliances with key resellers and distributors, conducting quarterly performance reviews and joint business planning
- Optimized channel operations to support ESET's expansion from pure retail to enterprise-focused security solutions
- Created scalable partner certification program that reduced time-to-productivity for new resellers by 30%
- Established ESET as top-3 endpoint security vendor in East African retail channel
Country Manager – Kenya at ESET East Africa (2015-01 – 2016-12)
Global cybersecurity leader (endpoint protection, enterprise security solutions)
- Directed full-country P&L operations for Kenya, reporting directly to EMEA regional headquarters
- Drove year-over-year revenue growth through optimization of enterprise and retail partner channels
- Established strategic reseller partnerships, expanding brand reach across Kenya, Uganda, Tanzania, Ethiopia, and Rwanda
- Represented company in media, trade expos, and tech industry forums, building brand authority and executive relationships
- Managed cross-functional teams across sales, marketing, technical support, and HR functions
- Achieved double-digit revenue growth in first year despite competitive endpoint security market
- Successfully launched enterprise security solutions into Kenyan corporate sector, establishing foothold for regional expansion
Senior Technical Lead / Client Relations at ESET East Africa (2015-01 – 2015-12)
Technical pre-sales, implementation, and strategic account management
- Delivered technical sales support and training for B2B enterprise clients and reseller partners across East Africa
- Supervised East African infrastructure support team covering endpoint protection, firewalls, backup, and comprehensive cybersecurity solutions
- Managed strategic enterprise accounts, ensuring high-touch technical relationship management and solution optimization
- Developed technical training curricula for partner certification programs, enabling reseller self-sufficiency
- Reduced client churn through proactive technical account management and rapid issue resolution
- Supported $2M+ annual revenue from enterprise segment through technical sales excellence
IT Operations / Client Support Manager at ICDL Africa (2011-01 – 2014-12)
International digital literacy certification and testing organization
- Managed 100+ certified testing centers across Kenya, Rwanda, and Uganda, ensuring operational compliance and quality standards
- Implemented automation in center registration, testing support, and reporting systems, improving efficiency and scalability
- Coordinated digital literacy CSR programs in partnership with national governments, universities, and NGOs
- Established partnerships with academic institutions, expanding certification reach and market penetration
- Impacted 1M+ learners across 6+ countries through scalable digital skills training infrastructure
- Achieved 95%+ testing center compliance rates through robust operational frameworks
IT Assistant Manager at Windsor Golf Hotel & Country Club (2008-01 – 2011-12)
Hospitality and leisure technology infrastructure management
- Managed IT infrastructure, systems support, and technology operations for luxury hospitality property
- Supported business operations through reliable technology service delivery and vendor management
Business Support Officer at Amon Afrique (2006-01 – 2008-12)
Customer Care Representative at Kencall (2006-01 – 2008-12)
American Account
