Records management
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I have 4.5 working experience and a hence having the following skills and abilities: Data verification and entry , efficient filing system as well as handling of confidential documents. I also have an excellent customer care training that has helped me in assisting clients with complains updates and review status. And ready to undergo any type of training that might come along.
August 29th 2022- September 10th 2022
•Data verification and entry.
•Meeting with the area chief before carrying out any duties.
•Assisting the villagers on how to fill the required forms.
•Data entry using the CTM(cash transfer application)and questionnaire.
•Carrying out the LISHA JAMII PROGRAM accordingly.
MOMBASA WATER SUPPLY AND SANITATION COMPANY LIMITED
October 2020- December 2021
•Data verification and entry, efficient filing system as well as handling and disposal of confidential documents
•Daily contacts to customers via email and telephone and resolving issues.
•Visiting the
•Assisting clients who come for complaints updates and review status
•Check office supply on safety equipment stock and place orders
•Assisting in photocopying bidding and documentation tasks
•Ensuring dispatch of office letters, equipments and related correspondences
•Perform receptionist duties when needed
•Collection of data using Open data kit system(ODK),fieldwork from the community affected, solving sewerage issues
•Photo taking using the GPS Map camera
•Area taking using the GPS Area calculator and measure area calculator
•Writing and submitting reports
•Creating awareness to the public about upcoming projects
•Ensuring there is adequate equipment’s
•Attending public meeting
•Monitoring and evaluation of world bank projects (Mombasa water rehabilitation projects)
September 2017- October 2020
•Supervising field facilitators and giving training every week
•Collection of data using survey CTO application
•Working on the KPIs(key performance indicator)
•Coming up with a weekly work plan and also following strictly the field facilitators workplans so as to bring up the teamwork rule
•Frequent field visit to the farmers and training in the field
•Solving issues arising from farmers and field facilitators
•Visiting the chief's office before starting any project in the area
•Working hand in hand with the opinion leaders
•Training new field facilitators
•Writing reports and submitting them
•Conducting the 360° review (thrice a year)
22 June 2017- August 2017
NATIONAL HOSPITAL INSURANCE FUND (Nhif)
Ukunda Branch Intern.
•Filing hospital and patients records.
•Answering incoming calls.
•Following up with the patients and services they registered with.
•Facilitating about the Linda Mama project.
•Ensuring each person's affected by the HIV pandemic is recognized and taken to the hospital for registration and educated about the importance of clinic visits and dosage taking
•Following up the affected person's and ensuring they visit the clinic as expected
11th January 2016-11 April 2016: JOMO KENYATTA UNIVERSITY of AGRICULTURE and TECHNOLOGY
•Filling and record keeping
•Issuing of books to the students and staffs
•Shelving of information materials including books and periodicals and laptops
•Forwarding students issues to the relevant persons
•Updating student’s library accounts
•Assisting students and all library users on how to use the library
•Stock taking and maintenance of records and all the information material
February 2016-APRIL 2016 : Neo-Tech Computer College:
September 2014 to September 2016: Egerton University.
Diploma in Library and Information Science
2011-2012: Our Lady of the Assumption Tawa Girls
Kenya Certificate of Secondary Education Overall Results: C (Plain)
MAY 2022: CORPORATE STAFFING SERVICES- CUSTOMER SERVICE TRAINING
Results: Certificate (Understanding of the customer service journey, Personalities/ temperaments on how to accommodate other people, Emotional Intelligence- ability to manage own and other people’s emotions and how to engage them fully, Leadership and Effective listening, influencing, and communication skills, Exceeding customer expectations.)
AUGUST 2009: PEAK PERFORMANCE INTERNATIONAL
Setting myself for success programs
Results: certificate (Life skills,goals,focus,self esteem, attitude and values)
DECEMBER 2009: PEAK PERFORMANCE INTERNATIONAL - Youth Discovery camp
Results: Certificate(life skills, beliefs, confidence, driving forces, emotional mastery, planner, designing
