Terisia Maina

Customer Support Specialist with one year of experience in customer service, problem resolution, and client communication. Skilled in handling customer inquiries, maintaining customer satisfaction, and delivering professional support.

Customer Support Specialist at Diligence Consultant (2025-02 – 2026-04)

• Responded to customer inquiries via phone, email, and chat.
• Resolved customer complaints professionally and efficiently.
• Maintained accurate customer records and follow-ups.
• Assisted in improving customer satisfaction and retention.

Certificate in Customer Support – International Youth Fellowship (IYF) (2024-01-05 – 2024-07-11)