Terry Mathai

Communication, Quality Assurance and Operations Management is my Forte!

A leader who is self driven, passionate and result oriented about business development. Skilled in operations management, strategic planning and implementation, monitoring and evaluation processes, customer experience, customer retention and process improvement.

With extensive experience of over 10years of demonstrated history of working in the technology (Fintech) and professional service industry, I excel at spearheading and deploying business strategic growth focused towards achieving the organizational goals, create uniformity in service delivery and develop accountable skills. Adept at utilizing broad-based knowledge and operational acumen for the establishment of innovative business initiatives and enhancement of business value.

Executive Manager - Viscar Industrial Capacity Limited

Assistant Operations Manager - Micro Mobile Limited

Operations Coordinator- Tech Link Africa Company Limited

Administrative Assistant and Customer Service - Uniserv Education

Sales Executive -Standard Chartered Bank

Managing Employee Performance- University of Minnesota

Online course on Managing Employee Performance.

Masters of Business Administration -University of Nairobi

Operations Management

African Centre for Women Information and Communications Technology

Certificate in CISCO ITE Essentials, BPO and Customer Service.

Bachelor of Arts-University of Nairobi

Communication-Second Class honours, Upper Division O Levels-Kerugoya Girls High School

K.C.S.E Certificate