Tessy Otieno

Personable Office Administrator with over three years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.

Executive Assistant

QiuckAdmin 360, Nairobi

• Processed travel expenses and reimbursements for executive team and senior management group.
• Organized and coordinated conferences and meetings.
• Screened over 20 customer calls and emails per day and responded accordingly to support executive correspondence
• Developed and maintained automated alert systems for important deadlines for events such as meetings, staff birthdays
• Screened calls and emails and responded accordingly to support executive correspondence.

Cerebral Palsy Society of Kenya, Nairobi 

• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions
• Tracked office supplies and restocked low items to keep team members on-task and productive
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
• Maintained electronic and paper filing systems for easy retrieval of information
• Edited documents to improve accuracy of language, flow, and readability.
• Managed over 20 calls per day to ensure customer feedback, complaints and inquiries are handled correctly

Executive Diploma: Business Administration

Athena Global Education 

Certificate: Front-end Software Development

Moringa School - Nairobi