Thomas Guoma

Resourceful IT Professional with 1+ years of experience and proven skills in software support, system administration, network support, hardware installation and maintenance. I am eager to be challenged in order to grow and further improve my IT skills.

• Network Establishment, administration, maintenance and support.
• Management of Active Directory (Users and Computers).
• ERP support. • Systems Administration and availability Monitoring.
• Help Desk Management (Telephone Management -PBX System).
• Server Management (Database and file Servers).

Network Establishment, administration, maintenance and support.

• Hardware and Software Support (Installation of Operating Systems, desktop applications).
• Preventive Maintenance and Repair of ICT Assets (Desktops and Laptops). • ICT Assets Inventory Management.
• Planning, designing, and implementing ICT infrastructure systems ensuring ICT systems availability, optimization and security
• Providing and maintaining ICT Network Infrastructure including Fibre links, Cabled and wireless LAN and data centre.
• Providing and maintaining security, surveillance and access control systems.
• Administering and providing technical support to the call center including 3CX systems and related applications.
• Planning and managing systems upgrades, migrations and enhancements.
• Ensuring periodic maintenance of backend hardware and software systems as per schedule.
• Maintaining up to date inventory of all ICT assets.
• Providing ICT customer service and technical support including user training.
• Preparation and submission of task reports

Bachelor of Computer Science- University of Kabianga; 2021

Kenya Certificate of Secondary Education- Nyong’ong’a Secondary School

Kenya Certificate of Primary Education- Nyamanyinga Primary School