Thuo Nancy

Executive Assistant & Remote Operations Specialist with 7+ years of experience supporting senior executives, academic institutions, and global remote teams. Proven ability to manage complex calendars, streamline workflows, and provide high-level administrative and operational support in fast-paced environments. Highly skilled in inbox and calendar management, travel coordination, stakeholder communication, and digital systems, with a strong track record of improving efficiency and enabling executives to focus on strategic priorities.

Known for being proactive, detail-oriented, and solution-driven, with excellent communication and organisational skills.

Executive Assistant & Operations Support (Remote) at VantaVale.digital (2024-01 – Present)

Manage executive calendars, scheduling, and inboxes across multiple priorities, ensuring optimal time management and alignment with business goals

• Manage executive calendars, scheduling, and inboxes across multiple priorities, ensuring optimal time management and alignment with business goals
• Coordinate meetings, virtual events, and internal workflows across distributed teams
• Draft, review, and manage professional correspondence and documentation on behalf of executives
• Support reporting, data tracking, and operational processes to improve efficiency
• Act as a central communication point between executives, clients, and stakeholders

Freelance Virtual Assistant (Remote) at Fiverr (2019-01 – Present)

Provide ongoing executive and administrative support to international clients across various industries

• Provide ongoing executive and administrative support to international clients across various industries
• Manage inboxes, schedules, documentation, and task coordination
• Conduct research, prepare reports, and support business operations remotely
• Deliver reliable, high-quality support in fast-paced, deadline-driven environments

LMS Administrator / Academic Systems Support at KCA University (2019-01 – 2022-12)

Administered Moodle LMS, managing user access, enrolments, and permissions for students and faculty

• Administered Moodle LMS, managing user access, enrolments, and permissions for students and faculty
• Provided technical support and troubleshooting for system users
• Coordinated academic scheduling and supported examination processes
• Generated reports on system usage and engagement

IT & E-Learning Support Specialist at USIU & Ministry of ICT (2014-01 – 2016-12)

Supported Blackboard LMS operations including user access and troubleshooting

• Supported Blackboard LMS operations including user access and troubleshooting
• Assisted in course setup, content uploads, and system navigation
• Provided user support to students and staff

Personal Assistant at VSS Security (2019-01 – 2019-12)

Supported executive scheduling, communication, and office coordination

• Supported executive scheduling, communication, and office coordination
• Managed documentation and administrative workflow

Bachelor in Business Information Technology – JKUAT

Certificate in Planning for Evaluation & Monitoring – Philanthropy University

Certificate in Fundamentals of Project Management – Philanthropy University

Certificate in Leadership – L'Oréal & NalaFem

Certificate in Women in Digital Business – Microsoft