Tiffany Aquino

Customer Success Manager with 4+ years managing 30+ concurrent SMB accounts across SaaS, healthcare, and digital marketing. Drives retention and revenue growth through structured onboarding, proactive account management, and operational systems built from scratch. Technically fluent (software engineering background), equally effective with clients, developers, and crossfunctional teams. Proven in remote-first, high-volume environments across the US, UK, and East Africa.

Client Success Manager at Unstoppable Revenue (2026-03 – Present)

Manage 30+ active client accounts across two company divisions — covering chiropractic SEO, medical billing, RCM, website development, and Amazon PPC — owning the full lifecycle from onboarding through retention.

• Grew monthly recurring revenue from $21K to $25K (19% MRR increase) within months of joining through structured onboarding, proactive retention, and upsell support.
• Onboarded 6+ net-new clients while maintaining long-term core accounts averaging 2+ years of continuous engagement.
• Architected and migrated the company's lead management system from Zoho to GoHighLevel — building pipelines, automations, and tracking from scratch, replacing a fragmented email-based process.
• Introduced ClickUp as the company-wide project management platform, eliminating untracked email threads and creating full visibility across all 30+ concurrent accounts.
• Manage end-to-end billing operations including invoice generation, payment collection (Stripe), and reconciliation across QuickBooks and FreshBooks.
• Coordinate white-label vendor relationships across SEO, web development, and medical billing delivery — acting as internal project lead to ensure quality and on-time completion.

Client Success Manager at Scaling Edge AI (2025-01 – 2025-12)

Managed full client success lifecycle for a remote-first AI company — serving as primary contact across multiple concurrent accounts spanning US, UK, and UAE stakeholders.

• Facilitated 25+ client and internal meetings, designed structured onboarding workflows, and built an internal SOP library that standardized delivery and reduced recurring escalations.
• Deployed project management tooling (Notion, Trello, MS Project) across a 10+ person distributed team, improving delivery efficiency by 20%.
• Drove a 10–15% increase in client satisfaction through consistent follow-through, proactive risk identification, and structured weekly/monthly reporting.

Diploma in Software Engineering – Holberton School of Computer Science (2022-12 – 2024-12)

BA in Development Studies – Technical University of Mombasa (2017-09 – 2023-12)