Timothy

Dedicated and reliable ICT Technician with hands-on experience in technical support, system maintenance, and network configuration. Skilled in diagnosing hardware and software issues, supporting users, and maintaining efficient ICT operations in fast-paced environments. Known for strong problem-solving abilities, adaptability, and a commitment to minimizing downtime and improving system performance.

ICT Technician at Offshore Global Logistics Limited Company

• Provided technical support by diagnosing and resolving hardware and software issues.
• Installed, configured, and maintained computers and peripheral devices.
• Supported network operations including email setup, internet configuration, cable tracing, and printer connectivity.
• Performed regular system updates, software upgrades, and data backup procedures.
• Contributed to smooth ICT operations, improving communication and minimizing downtime.

ICT Support Assistant (Attachment) at Kenya Pipeline Company (KPC)

• Diagnosed and resolved ICT issues across multiple departments, ensuring minimal disruption.
• Managed user accounts through Active Directory, including password resets and account creation.
• Logged and tracked ICT support requests to ensure proper documentation and follow-up.
• Installed and updated software from internal servers, including operating systems and productivity tools.
• Provided responsive technical support to staff in a structured corporate environment.

Diploma in Business Information Technology (DBIT) – Kenya College of Accountancy (KCA) University

Certificate in Computer Applications – Horizona Institute of Management & Information Technology