Timothy

Timothy ICT Officer

Talent

Nairobi CountyMember since May 4, 2026

Hardware & software troubleshootingInstallation and maintenance of computers and peripheralsNetwork setup and support (cabling, Wi-Fi, printer connectivity)User support & helpdesk operations (onsite and remote)Active Directory (user account setup, password resets, account unlocking)Software installation & system updates (Windows OS, Microsoft Office, Adobe, browsers)Data backup and recoveryEmail setup and configuration

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About

Dedicated and reliable ICT Technician with hands-on experience in technical support, system maintenance, and network configuration. Skilled in diagnosing hardware and software issues, supporting users, and maintaining efficient ICT operations in fast-paced environments. Known for strong problem-solving abilities, adaptability, and a commitment to minimizing downtime and improving system performance.

Experience

ICT Technician at Offshore Global Logistics Limited Company

Provided technical support by diagnosing and resolving hardware and software issues.
Installed, configured, and maintained computers and peripheral devices.
Supported network operations including email setup, internet configuration, cable tracing, and printer connectivity.
Performed regular system updates, software upgrades, and data backup procedures.
Contributed to smooth ICT operations, improving communication and minimizing downtime.

ICT Support Assistant (Attachment) at Kenya Pipeline Company (KPC)

Diagnosed and resolved ICT issues across multiple departments, ensuring minimal disruption.
Managed user accounts through Active Directory, including password resets and account creation.
Logged and tracked ICT support requests to ensure proper documentation and follow-up.
Installed and updated software from internal servers, including operating systems and productivity tools.
Provided responsive technical support to staff in a structured corporate environment.