Timothy Mangeti

To excel as a professional procurement consultant and be the best in business and elevate the company. To finish upon academic level part 1 under the Kenyan Institute of supplies examination board and be a creative and professional in highest quality procurement. Excel as a reliable and operational customer service agent with exemplary customer service skills and make sales together with resolving customer issues fully.

Assistant Director at Glorious Group of Schools (2026-01-05 – Present)

Academic oversight, assessment & reporting, staff support & coordination, and administrative duties

• Ensuring high-quality teaching and learning practices across the school
• Supporting curriculum development and implementation
• Overseeing preparation of academic reports and performance tracking
• Working closely with Heads of Upper and Lower School to align academic goals
• Assisting in policy implementation and school governance
• Coordinating communication between parents, staff, and school leadership
• Supporting the Director of Studies in strategic planning and school improvement initiatives

Customer Service Agent at Metro by T-Mobile (2025-06-16 – 2025-09-26)

Customer service and sales campaign support

• Provide exemplary customer experience to retain a memorable moment on each call with clients
• Provision sales by pitching mobile cell phones, tablets and home internet adding value to all interactions with clients
• Resolve customers issues, addressing inquiries and performing consultation services to the Metro by T-Mobile service provider

Customer Service Agent - AT&T Campaign at CCI KENYA (2024-11-18 – 2025-06-14)

Customer service and sales representative for AT&T campaign

• Actively listening, addressing inquiries and providing exceptional service
• Build customer confidence and loyalty by resolving issues, including technical issues
• Create positive and informative customer experience
• Sales representative in providing fiber internet and cell phone lines to esteemed customers
• Top agent for the month of April in sales and resolve at AT&T Nairobi, Kenya

Assistant Director at Glorious Group of Schools (2024-04-04 – 2024-11-15)

Administrative and academic operations management

• Checking schemes of work and lesson plans
• Assessment of staff credentials to ensure conformity
• Procuring furniture's, Educational gear and kitchen requirements
• Directing all administrative operations
• Transporting printers, timely deliveries and driving the director on the companies vehicle

Sole Proprietor at Tk Nation Entertainment (2022-10-01 – Present)

Entertainment business operations and merchandise sales

• Sale of merchandises (T-shirts/Hoodies)
• Event performances
• Sale of song catalogues on Tk nation.co.ke
• Customer relation for brand growth
• Collaboration with production team for procurement of costumes and props

Procurement Intern at East African Portland Cement (2022-08-02 – 2022-09-30)

Procurement department internship

• Stock taking
• Follow-up on deliveries
• Approving of LPOs
• Tender opening
• Opening quotations
• Preparing quotation opening minutes
• Record classification
• Customer relation

Store Intern at Glorious Group of Schools (2019-01-01 – 2019-07-31)

Store management internship

• Updating store records
• Follow-up on deliveries

Bachelor's Degree in Procurement and Supply Chain Management – Maseno University (2019-07 – 2023-05)

Kenya Certificate of Secondary Education (K.C.S.E) in Secondary Education – Makindu Boy's Secondary School (2015-01 – 2018-11)

Kenya Certificate of Primary Education (K.C.P.E) in Primary Education – Glorious Land Academy (2004-01 – 2014-11)