Tom Githinji

Proactive and versatile professional with experience in retail, e-commerce operations, and inventory management. Skilled in merchandising, order fulfillment, customer service, and managing creative crafts & decor projects through Shotoh Arts. Also doing part time TV mounting, curtains/rods sales & installation. With basic barista and coffee-making skills gained from Artcaffe.

E-commerce Lead - Vezmart, Tilisi Developments - Nairobi

(2026-04 - 2026-06)

• Managed daily operations of the Vezmart e-commerce platform.
• Launched and managed the company's WhatsApp Business platform.
• Maintained accurate product listings, pricing, and inventory updates.
• Coordinated order fulfillment and dispatch with store teams.
• Shot, edited, and created content for social media marketing.
• Monitored online sales performance and supported revenue growth.

Online delivery attendant - Artcaffe Market - Nairobi

(2025-10 - 2026-03)

• Manage end-to-end online orders – Accept, pick, confirm, and prepare orders accurately and on time to meet KPIs and quality standards.
• Coordinate order processing – Ensure orders are posted to the POS system, marked ready, and handed over correctly for delivery.
• Maintain accurate stock levels – Update and monitor product availability across all platforms throughout the day.
• Ensure system integration – Oversee smooth integration of orders from delivery platforms (e.g., Uber Eats, Glovo) into the POS system.
• Handle order issues promptly – Address cancellations, missed orders, and other order-related concerns to protect customer experience.

Stock clerk - Artcaffe Market - Nairobi

(2025-05 - 2025-10)

• Receiving incoming shipments, verifying contents against invoices, and unloading or unpacking goods.
• Placing merchandise in designated storage areas, organizing shelves, and ensuring products are displayed attractively.
• Maintaining accurate records of inventory levels, monitoring stock, and reporting discrepancies.
• Using computer systems-Enquest & Netsuite- to track inventory, manage stock levels, and record transactions.
• Preparing items for shipment or handling returns.

Merchandiser (Floor Attendant) - Artcaffe Market - Nairobi

(2023-01 - 2025-04)

• Assisting customers, and ensuring a positive shopping experience.
• Ensuring shelves are stocked, organized, and free from damaged or dated items.
• Ensuring accurate and effective pricing and promotional signs.
• Implementing promotional campaigns and visual merchandising to drive soles.
• Maintaining cleanliness of shelves and products, doing fifo and ensuring freshness and only safe products are on shelves.

Merchandiser - GAP Marketing for Laborex Kenya Ltd - Nairobi

(2019-04 - 2020-03)

• Planned merchandising strategies.
• Analyzed soles data and market trends.
• Negotiated with suppliers and distributors.
• Displayed products and maintained stock levels.
• Monitored promotions and markdowns.

Office assistant - GAP Marketing for Laborex Kenya Ltd - Nairobi

(2014-05 - 2017-07)

• Maintained cleanliness of the office and served refreshments.
• Handled mail, photocopying, binding, and errands.
• Monitored office equipment and assisted IT team.
• Troubleshot laptops, phones, printers, AV systems.

Office assistant - Kenya Markets Trust - Nairobi

(2013-01 - 2014-12)

• Printed and packaged business cards and brochures.
• Procured materials and managed deliveries.

Attendant - Xpressive Design & Advertising Ltd - Nairobi

(2012-01 - 2013-12)

• Maintained cleanliness, assisted clients, and handled payments.

Attendant - State Of Art Cyber Café - Nairobi

(2012-01 - 2013-12)

• Maintained cleanliness, assisted clients, and handled payments.

Jewelry Designer - Zokale Creations - Nairobi

(2009-01 - 2012-12)

• Designed jewelry and procured materials.

Self employed - Shotoh Arts - Nairobi

(2020-03 - 2022-12)

• Planned and developed marketing strategies.
• Procured materials.
• Drafted and executed designs.
• Delivered completed projects to clients.

Self employed - Shotoh curtains & tv mounts - Nairobi

(2020-03 - 2022-12)

• Developed marketing strategies.
• Took measurements and processed orders.
• Procured materials and handied installations.

Certificate - Digital publication training - Storymoja Publishers (2017-09 - 2017-11)

Secondary Education - Uhuru Secondary School (2004-01 - 2007-12)

Primary Education - St. Charles Lwanga Primary School (1996-01 - 2003-12)