Tomas Mandella

To work in a challenging environment that requires creativity, dedication, and hard work, where I will contribute as an individual and a team player to serve mankind with sincerity and professionalism, upholding the highest standards of integrity, character and work ethic. I am a dedicated and results-oriented Manager with over a decade of extensive experience in sales and management within the automotive industry. Proven track record of driving revenue growth, streamlining operations, and enhancing customer satisfaction.

Adept at developing and implementing strategic initiatives to optimize business performance and maximize profitability. Possessing strong leadership skills, with the ability to inspire and motivate teams to achieve organizational objectives. Skilled in fostering positive relationships with clients, vendors, and stakeholders to ensure mutual success.

Committed to continuous improvement and staying abreast of industry trends to maintain a competitive edge in the marketplace.

Deputy General Manager - AC RIES-NEFC GROUP - Djibouti, Ethiopia

(2022-01)

• Strategic planning: Overseeing and implementing strategic plans which ensure the company achieves its goals and objectives, i.e. 250 unit's annual sales, CSR projects and customer acquisition and retention.
• Supply Chain management: Managing the relationship with vendors and suppliers to ensure timely delivery of goods and services, to enhance an effective and efficient supply chain.
• Regulatory compliance: Ensure all safety, environmental and labor laws are followed to the latter as well as industry standards.
• Operations management: Supervising day-to-day operations to ensure efficiency in the distribution and service departments, thus maintaining the quality of services we offer for profitability.
• Financial management: Overseeing all financial operations such as budgeting, forecasting, financial reporting to ensure profitability.
• Customer relationship management: Ensuring that customer satisfaction is achieved, through addressing clients concerns, complaints and hence implementing strategies to retain them.
• Human resource management: Ensuring that the Hr. office is well trained, to provide quality services for the staff and foster a positive work culture which promoted employee engagement and morale.
• Kaizen: To constantly improve by promoting the same culture, which allows staff to find and implement ways of enhancing productivity, quality and efficiency.

Deputy General Manager - JAIDAH MOTORS AND TRADING LLC - Qatar

(2017-04 - 2021-09)

• Researching the target industry to discover prospecting opportunities for our products and services.
• Planning and executing cold outreach in the form of emails and calls to attract new leads on the B2B space.
• Reaching out to prospects through calls or emails to assess their needs
• Nurturing the leads and understanding their issues inside out.
• Relationship management with multiple decision-makers and stakeholders to add value
• Negotiating and closing multiple sales deals to achieve high revenue
• Managing all B2B selling operations and activities within a particular territory or zone or industry
• Implement sales plan across both countries.
• Analyze and understand market insights
• Maintain and strengthen relationships with the existing clients
• Expand the company's clientele in order to develop it
• Manage and interpret customer requirements accurately
• Find the best solution according to customer's needs
• Develops specific goals and plans to prioritize, organize, and accomplish daily work
• Work closely with other departments to record and develop purchases

Division Head - TOYOTA CFAO GROUP - Seychelles

(2012-07 - 2017-02)

• Carrying out marketing of units through outdoor and online channels.
• Providing prompt solutions to customers on matters relating to units they desire.
• Meeting Company sales targets through application of aggressive selling skills.
• Networking with other vehicle companies to be aware of market trends and performance of certain units, so as to match up and apply competitive measures.
• Reaching out clients and carrying follow-ups on prospects with the aim of turning them into businesses.
• Assist at first hand clients with resolution, which may arise at any point.
• Maintaining a positive company image through effective customer service.
• Ensuring customer satisfaction in order to attract more & retain the current ones.
• Mirroring customer language in order to accommodate each unique client and for them to feel they belong.
• Carrying out test-drives with clients, providing information on the specs and features of a vehicle.
• Reach targets by ensuring sales are met, working as a team for overall company performance.

Sales and Marketing Executive - HONO TRUCKS EAST AFRICA - Kigali

(2010-01 - 2012-12)

• Provide reliable sales and marketing ideas, and their application to enable the company edge other large vehicle competitors in the market.
• Taking progress, as well as monitoring orders and processing accounts and invoices.
• Preparing estimates as well as quotations for the clients/prospects.
• Handling walk-in clients and providing them with up to-date information of unit data.
• Taking calls and resolving problems or complaints about the merchandise
• Participate in outdoor marketing activities, such as road shows and events managements.
• Write weekly reports to my sales manager based on performance and sales turnovers, with reference to availability of stock.
• Was in charge of inspecting newly arrived units to ensure they're in the best condition for clients.
• Go for test-drives with prospects
• Maintain a good relationship with already acquired clients as they commonly offered referrals for future clients.
• Assisted in logbook registration and tax remittances for new vehicle registration from the local authorities.
• Was in charge of calculating and presenting marketing budget for every quarterly fiscal year.

Economics and Statistics - Vrije University Netherlands (2023)

Logistical and Transportation Training - Feil Intl. (2016)

Certificate - Nakanihon Automotive College Japan (2015)

BA - Sales and International Trade - University Of Kigali (2010 - 2013)

Catholic University Of East Africa

Kenya Certificate of Secondary Education - Menengai High School (2005 - 2008)

Kenya Certificate of Primary Education - St. Josephs Primary School (1998 - 2005)