Tonny Mburu

Possessing over six years of experience in the customer service sector, exceptional skills in conflict resolution, problem-solving, and effective communication are demonstrated. A proven track record of successfully managing challenging situations with empathy and professionalism ensures the satisfaction and loyalty of customers. The ability to multitask and attention to detail enables the maintenance of a positive demeanor while handling a high volume of customer support.

Unwavering dedication to delivering exceptional customer service has earned countless accolades and recognition from clients and peers alike, cementing a position as a leader in the industry.

1. MEDINA PALMS RESORT (Front Desk Agent) - 2015 TO 2022
2. EMIRATES AIRLINES – (Travel Consultant) 2014 TO 2015
3. WESTWOOD TRANSPORTERS – (Operations Assistant) 2013 TO 2014

2012-2015: KENYA UTALII COLLEGE

Diploma in International Travel and Tourism (CONSULTANT-IATA)

2013-2014: RAILWAY TRAINING INSTITUTE

Diploma in Travel, Tourism, and Hospitality Management.

2011 - 2011 INSTITUTE OF ADVANCED TECHNOLOGY

International Computer Driving License