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My name is Tracy am 28 years old am self driven,am a time keeper ,am ready to learn and share my ideas for future improvments
Lyndsay’s Enterprise – Sales Lady (Sales and Marketing Department) 2013
I worked as a sales lady in the Marketing and Sales department at Lyndsays Enterprise Company. I performed tasks such as handing Sales activities at the Furniture Store, welcoming customers to the store, assisting customers with prices of our products, sealing sales, receiving cash and Banking.
Other specific experience gained include:
I had the duty of selling. These duties included meeting the prospects, presenting and demonstrating the products, inducing the prospects to buy, taking orders and effecting sales.
I was, required to collect information about the credit-worthiness of the customers. I collected detailed information and submitted to his firm in time.
I attended to the complaints of the customers immediately and tried to settle their grievances quickly and sincerely.
Nairobi West Hospital – Intern (Psychiatry Department)2016
As an intern in the Psychiatry Department, I was responsible for Clinical Activities by devoting time providing direct, including psychotherapy (individuals, groups, and couple therapy), intakes, crisis intervention, psychological testing, and clinical consultation, psychotherapy, Psychological testing through administering psychological test during the course of their internship and complete accompanying testing reports under the supervision of the testing supervisor, case presentations through making case presentations in group supervision
Other specific experience gained include:
Maintained a thorough understanding of the hospital’s mission, business priorities and strategic plans; assigned to both adolescent and adult clinical care unit treating chemical dependency and psychiatric conditions
Ensured the consistent adherence of proper protocols and procedures according to the standards of practice of the hospital
Assisted in daily accurate data collection and assessments of patient’s current mental state
Collaborated with management, colleagues and other support staff members to ensure lines of communication remained open, objectives were clearly communicated and deadlines were met.
Other responsibilities included serving as observational liaison between staff and patients, providing individualized counseling and assisting with group counseling
Communication Authorities of Kenya-Intern (Human, Capital and Administration Department 1st July 2019 to 30th September 2019
As an intern in the Human, Capital and Administration Department I was responsible for handling department clients, assisting clients from other organizations who needed help in the department, dispatching of invoices, letters and certificates to other departments and feeding data into excel sheets, dispatching of documents to different departments, Preforming any other assigned administrative duties
Other specific experiences gained include:
File physical HR records in HR filing cabinet
Data Entry and general administration
Any extra duties the HR Consultant requires
Any extra duties the HR Consultant require
National Lands Commission (Valuation and taxation Intern)1st October 2019 to 1st December 2019
Preparation of Awards for People Affected by Projects.
Assist in Implementing Constitutional and Statutory provisions on valuation and taxation of land at National and County government levels.
Collect data for processing into a databank of property values.
Value ground rents and stand premium payable for new land allocations and lease renewals.
Assist in Valuation of stamp-duty payable on land transactions.
Assist in reviewing enhanced rents for lease extensions and change in user of land.
Undertake valuations for compulsory acquisitions and easements.
Undertake valuations for taxation.
Assist in preparing monthly reports on work undertaken.
TWIGA FOODS LIMITED(SALES AGENT)1st January 2020 to 30th January 2020
Firch international (Debt collection officer officer and customer service representative) 1st February 2020 to 31st August 2020
Utilize various tracing techniques and strategies to collect personal information of customers with outstanding debts.
Contact customers with balances and negotiate payment terms and schedules.
Minimize objections for payment and suggest available customer-friendly payment options.
Negotiate extended payment plans and the best course of action for customers seeking to avoid further debts.
Use software to keep detailed notes regarding conversations with customers and outcomes.
Offer clients several payment options and arrange for the prompt repayment of balances.
Communicate with management and other team members about methods and strategies to ensure a positive rate of customers agreeing to repay their debts.
DLIGHT SOLAR (Customer Service Representative) 1st September 2020 to 30th April 2021
Receiving inbound and making outbound calls .
Verifying customer's account details.
Releasing customers held payments to the correct account numbers.
Answering customers queries and questions
Branding the company and the company’s products.
Telesales and marketing the company’s product.
MAJOREL KENYA (Customer Service Representative) 8th May 2021 to 31st August 2022
Listen to customers’ concerns, issues, and questions
Resolve customers’ concerns and answer customers’ questions to your best ability
Maintain a positive attitude and calmly respond to customers’ complaints
Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
Recommend possible products to meet the customers’ needs
Refer issues and questions to managers if necessary
Prepare product and customer reports by gathering data collected during customer interactions
2015-2017 -BA Pure Psychology – Second Class Honors, Upper Division, Egerton University.
2018- 2019- Higher Diploma in Human Resource Management-Credit, College of Human Resource Management.
