Trashiela Sam

I am seeking to enhance my professional skills in a dynamic workplace where I will use my education knowledge and skills in the best possible way to accomplish the company's goals and achieve career growth.

Call Agent at Micro Bridge Capital (2023-12 – Present)

Handle incoming calls and provide accurate information regarding the company. Maintain and update customer records accurately in the company's system. Meet or exceed key performance indicators. Build and maintain strong, long-lasting relationships with customers. Carry out debt collection and consistently meet and maintain collections daily target.

• Handle incoming calls and provide accurate information regarding the company
• Maintain and update customer records accurately in the company's system
• Meet or exceed key performance indicators
• Build and maintain strong, long-lasting relationships with customers
• Carry out debt collection and consistently meet and maintain collections daily target

Loan Officer at Simple Pay Capital Ltd (2023-04 – 2023-12)

Evaluate credit worthiness by processing loan applications and documentation within specified limits. Determine all applicable ratios and metrics and set up debt payment plan. Communicate with clients either to request or to provide information. Update job knowledge on types of loans and other financial services. Maintain and update account records.

• Evaluate credit worthiness by processing loan applications and documentation within specified limits
• Determine all applicable ratios and metrics and set up debt payment plan
• Communicate with clients either to request or to provide information
• Update job knowledge on types of loans and other financial services
• Maintain and update account records
• Any other duty assigned

Warehouse Assistant at Fine Rice Millers (2021 – 2023)

Ensuring that all paperwork related to inventory is complete and accurate. Performed routine inventory counts and audits. Maintained cleanliness and organization of the warehouse space. Skilled in using warehouse equipment such as forklifts to move goods.

• Ensuring that all paperwork related to inventory is complete and accurate
• Performed routine inventory counts and audits
• Maintained cleanliness and organization of the warehouse space
• Skilled in using warehouse equipment such as forklifts to move goods

Secretary/Receptionist at Kamuga Mburu & Co Advocates (2020 – 2021)

Typed and organized 50+ legal documents monthly, including loan agreements and collateral records, with 99% accuracy. Scheduled client appointments and managed diaries for 3+ advocates, optimizing workflow efficiency by 25%. Prepared court forms and payment vouchers, adhering to strict compliance standards.

• Typed and organized 50+ legal documents monthly, including loan agreements and collateral records, with 99% accuracy
• Scheduled client appointments and managed diaries for 3+ advocates, optimizing workflow efficiency by 25%
• Prepared court forms and payment vouchers, adhering to strict compliance standards

Store and Procurement Assistant at Aberdare National Park (2016 – 2017)

Managed procurement of goods worth KES 500,000+ monthly, floating quotations and preparing LPOs with 95% compliance. Maintained inventory records using MS Excel, reducing discrepancies by 18%. Oversaw receipt and distribution of procured goods worth KES 500,000+ monthly across 5+ departments, ensuring timely availability for operational needs.

• Managed procurement of goods worth KES 500,000+ monthly, floating quotations and preparing LPOs with 95% compliance
• Maintained inventory records using MS Excel, reducing discrepancies by 18%
• Oversaw receipt and distribution of procured goods worth KES 500,000+ monthly across 5+ departments, ensuring timely availability for operational needs
• Maintained 100% accurate inventory records using MS Excel, reducing stock discrepancies by 15% through weekly audits
• Prepared and processed 30+ payment vouchers/month for vendors, ensuring compliance with PPRA (Public Procurement Regulatory Authority) guidelines
• Generated local purchase orders (LPOs) and floated competitive quotations to 10+ suppliers, cutting procurement costs by 12% through vendor negotiations

Diploma in Supply Chain Management - Accounting, Marketing, Public Relation, Communication skills, Enterpreureship, procurement – Zetech University (2014-01 – 2016-01)

Certificate in Computer packages: MS Windows, MS Word, MS Excel, PowerPoint, Publisher, Email & Internet – CCS Computer College (2013-02 – 2013-04)

Kenya Certificate of Secondary Education – Kiine Girls High School (2008-01 – 2012-01)

Kenya Certificate of Primary Education – Ngurubani Primary School (1999-01 – 2007-12)